Business Development Executive

Jain International Trade Organisation - India; Jodhpur; On-site; INR 167,400 - 279,000; Full time

Benefits offered by this job

Growth-oriented work environment

Performance-based incentives

Opportunity to work in a fast-growing company

Job summary

Jain International Trade Organisation - India is seeking a proactive Customer Support Executive in Jodhpur. This role involves handling customer queries, ensuring smooth user experiences, and providing timely solutions.

Ideal candidates will have strong telecalling experience and good communication skills, and will be responsible for customer interactions and engagement. The position promises a growth-oriented work environment with incentives based on performance.

Qualifications

• Proven experience in telecalling or customer support.
• Strong communication skills in Hindi and Basic English.
• Ability to handle pressure and meet response timelines.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with product/service-related queries.
• Provide accurate information and resolve customer issues.
• Maintain records of customer interactions in CRM/software.
• Coordinate with internal teams for issue resolution.

Skills

Communication Skills

Excel

Telecalling

Basic Knowledge of CRM tools

Problem-solving Ability

Job description

Job Type: FullTimePermanent

Location: Jodhpur

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

• Communication Skills
• Excel

We are looking for a proactive and customer-focused Customer Support Executive who can handle customer queries, provide timely solutions, and ensure a smooth user experience. The ideal candidate should have strong telecalling experience and good communication skills.

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Assist customers with product/service-related queries
• Provide accurate information and resolve customer issues
• Follow up with leads and existing customers for support and engagement
• Maintain records of customer interactions in CRM/software
• Coordinate with internal teams for issue resolution
• Ensure high customer satisfaction and retention

Required Skills

• Proven experience in telecalling / customer support
• Strong communication skills (Hindi + Basic English)
• Good listening and problem-solving ability
• Basic knowledge of CRM tools / computer operations
• Ability to handle pressure and meet response timelines

Preferred Qualifications

• Experience in Insurance or Software industry (SaaS)
• Understanding of customer lifecycle and support processes
• Familiarity with lead handling and follow-ups

Salary: As per experience + Incentives

Why Join Us

• Growth-oriented work environment
• Opportunity to work in a fast-growing company
• Performance-based incentives