Customer Support Executive

Shining Stars Institution & travels; North 24 Parganas; On-site; INR 167,400 - 223,200; Full time

Job summary

Shining Stars Institution & travels is seeking a Customer Support Executive for our Kolkata location. The role requires excellent verbal communication skills in English and a passion for helping customers. You will be responsible for providing accurate information and resolutions to customers, maintaining a professional attitude, and ensuring customer satisfaction.

Working six days a week, including rotational shifts, you will also achieve daily and monthly performance targets. We offer a competitive salary of up to 17K CTC plus incentives.

Qualifications

• Able to provide accurate information and resolutions to customers via calls and chat.
• Maintain a professional and positive attitude during customer interactions.
• Achieve daily and monthly performance targets.

Responsibilities

• Provide accurate information and resolutions to customers via calls and chat.
• Ensure customer satisfaction and service quality.
• Maintain records of customer interactions and follow-ups.

Skills

Excellent verbal communication skills in English

Customer service orientation

Job description

Mega hiring for the position of Customer Support Executive across Kolkata location.

If you have excellent verbal communication skills in English and a passion for helping customers, we want to hear from you.

Process: Voice Process

Location: Kolkata

Working Days: 6 days + Rotational Shifts

Salary Slab: Up to 17K CTC + Incentives

Roles & Responsibilities

• Provide accurate information and resolutions to customers via calls and chat.
• Maintain a professional and positive attitude during customer interactions.
• Ensure customer satisfaction and service quality.
• Achieve daily and monthly performance targets.
• Maintain records of customer interactions and follow-ups.

If you are interested in this job opportunity, kindly drop your resume or connect over the call on 8808362656 (Aaradhya).