Customer Support Voice Process / Day Shift - Kolkata

2COMS Consulting Pvt. Ltd.; Kolkata District; On-site; INR 201,000 - 223,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. in Kolkata is seeking a Customer Support Executive for the Day Shift.

You will handle 100-120 calls from candidates, provide timely resolutions, and maintain accurate records using Excel. The role is based in Sector V, Salt Lake, Work From Office.

Qualifications

• Bachelor's degree in any field.
• 6 months to 2 years in BPO/telecalling/tele sales.
• Must have a laptop with 8 GB RAM.
• Must have stable wifi/network connection.

Responsibilities

• Manage 100-120 calls with candidates daily in a professional manner.
• Share accurate, clear information using the appropriate tools and resources.
• Understand queries and provide timely resolutions or escalate as needed.
• Maintain and update detailed records of all interactions in Excel.
• Prepare and manage daily, weekly, and monthly MIS reports using Excel.
• Ensure adherence to process guidelines and maintain high quality and productivity.

Skills

Customer interaction

MIS reporting

Communication

Call handling

Education

Bachelor's degree in any field

Tools

Excel

Laptop

Stable internet

Job description

Customer Support Voice Process // Day Shift - Kolkata

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Job Description

Job Title:Customer Support Voice Process // Day Shift - Kolkata

Location: Sector V, Salt Lake(Work From Office)

Experience: 6 months - 2 Years

Employment Type: Full-Time

Mode of Interview: F2F

Work Mode: Work from office

Summary:

We are seeking a customer-focused and detail-oriented Customer Support Executive to handle calls from customers. Therole involves addressing customer queries, resolving issues efficiently, andensuring a high level of customer satisfaction through professionalcommunication and timely support.

Responsibilities:

• Manage 100-120 calls with candidates daily in aprofessional and efficient manner.
  
• Share accurate, clear, and complete information using theappropriate tools and resources.
  
• Understand candidate queries, provide timely resolutions, orescalate issues to the concerned team when required.
  
• Maintain and update detailed records of all interactions inExcel.
  
• Prepare and manage daily, weekly, and monthly MIS reportsusing Excel.
  
• Ensure adherence to process guidelines and maintain high-quality and productivity standards.
  
• Location:(Salt Lake Kolkata) Work From Office
  
• Note: Only Kolkata candidates are eligible.
  

Requirements

Requirements:

• Bachelor's degree in any field
  
• Min 6 months to 2 years of experience in the BPO, telecalling, orTele sales Industry.
  
• Must have a laptop or desktop with 8 GB RAM
  
• Must have stable wifi/ network connection
  

Join the daily virtual Drive at 4 PM

Salary: Monthly CTC - 18K - 20K

Shift Time: Day shift (9:30 AM - 6:30 PM)

Working Hours: 6 days Working (2nd & 4th Saturday & Sunday off)

Employeesare eligible to work from home for any two days in a month.