Customer Support Executive

BERKOWITS HAIR & SKIN CLINIC

New Delhi

On-site

INR 279,000 - 391,000

Full time

14 days+

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Job summary

BERKOWITS HAIR & SKIN CLINIC is seeking a Customer Support Executive to handle inquiries about beauty and wellness services, book appointments, and ensure an excellent client experience at every touchpoint in New Delhi.

The role requires a customer-focused attitude, strong communication skills, and experience with CRM systems and booking tools. Location is on-site at 64, Okhla Industrial Estate, with a 9-to-7 workday and one weekday off between Monday and Thursday, with some weekend rotation.

Qualifications

Bachelor's degree or equivalent experience.
Prior experience in customer support or hospitality, preferably in the beauty and wellness sector.
Excellent communication skills (verbal and written) with a polite and professional demeanour.
Strong knowledge of beauty and wellness services, trends, and customer expectations.
Proficiency in CRM software and booking tools.
Ability to multitask, handle pressure, and maintain a customer-first approach.

Responsibilities

Handle incoming calls, emails, chats, and social media queries related to beauty and wellness services.
Assist clients with appointment scheduling, rescheduling, and cancellations promptly.
Provide accurate information about services, packages, promotions, and membership benefits.
Address customer complaints with empathy and ensure timely resolution.
Upsell and cross-sell relevant beauty and wellness services or products when appropriate.
Maintain updated client records and feedback for service improvement.
Coordinate with salon/spa managers and therapists to ensure smooth client service.
Meet KPIs such as response time, appointment conversion rate, and customer satisfaction.

Skills

Customer support

Communication skills

CRM software

Booking tools

Multitasking

Empathy

Education

Bachelor's degree or equivalent

Tools

CRM software

Booking tools

Job description

Job Title: Customer Support Executive Beauty & Wellness

Location: 64, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020

Department: CRM

Job Summary

We are seeking a customer-oriented and proactive individual to join our team as a Customer Support Executive. The role involves handling client inquiries related to beauty and wellness services, booking appointments, and ensuring an excellent client experience at every touchpoint.

Key Responsibilities

Handle incoming calls, emails, chats, and social media queries related to beauty and wellness services.
Assist clients with appointment scheduling, rescheduling, and cancellations promptly.
Provide accurate information about services, packages, promotions, and membership benefits.
Address customer complaints with empathy and ensure timely resolution.
Upsell and cross-sell relevant beauty and wellness services or products when appropriate.
Maintain updated client records and feedback for service improvement.
Coordinate with salon/spa managers and therapists to ensure smooth client service.
Meet KPIs such as response time, appointment conversion rate, and customer satisfaction.

Qualifications & Skills

Bachelors degree or equivalent experience.
Prior experience in customer support or hospitality, preferably in the beauty and wellness sector.
Excellent communication skills (verbal and written) with a polite and professional demeanour.
Strong knowledge of beauty and wellness services, trends, and customer expectations.
Proficiency in CRM software and booking tools.
Ability to multitask, handle pressure, and maintain a customer-first approach.

Key Competencies