Customer Service Executive

LUZO; Mumbai; On-site; INR 273,000 - 334,000; Full time

Job summary

LUZO is seeking a Customer Service Representative for an on-site role in Mumbai. You will deliver exceptional support, handle inquiries, and nurture customer relationships to ensure a positive experience.

Daily tasks include responding to calls/messages, solving issues, and providing detailed information about services, with a focus on enhancing customer satisfaction and service quality.

Qualifications

• Experience in Customer Service, Customer Support, and Customer Satisfaction.
• Familiarity with Customer Experience processes and the ability to enhance customer interactions.
• Proficiency in communication and interpersonal skills to build rapport with customers.
• Strong problem-solving and conflict resolution abilities to address customer concerns effectively.
• Ability to work collaboratively and meet deadlines in an on-site team environment.
• Experience in the beauty, skincare, or wellness industry is a plus.

Responsibilities

• Deliver exceptional customer support, resolve inquiries promptly, manage customer relationships, and ensure a positive customer experience.
• Respond to calls and messages daily; resolve concerns; provide detailed information about services; identify opportunities to enhance satisfaction.

Skills

Experience in Customer Service, but 1

Job description

Company Description

LUZO is India's leading marketplace for premium salons, spas, and dermatology clinics, connecting customers with vetted establishments. With over 2,000 trusted partners, LUZO has a significant presence in major cities like Mumbai, Delhi, Bengaluru, Pune, Hyderabad, and Chennai. The platform aims to bring clarity, trust, and convenience to beauty and wellness services in a traditionally fragmented and offline industry. LUZO strives to help customers discover quality establishments while enabling businesses to reach their ideal clientele. The company is backed by 100X.VC and Enrission India Capital, driving its mission to transform the beauty and wellness industry.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in Mumbai. The role involves delivering exceptional customer support, resolving inquiries promptly, managing customer relationships, and ensuring a positive customer experience. Daily tasks include responding to calls and messages, resolving concerns, providing detailed information about services, and identifying opportunities to enhance customer satisfaction.

CTC - 3,03,600 (Non-Negotiable)

Qualifications

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Familiarity with Customer Experience processes and the ability to enhance customer interactions
• Proficiency in communication and interpersonal skills to build rapport with customers
• Strong problem-solving and conflict resolution abilities to address customer concerns effectively
• Ability to work collaboratively and meet deadlines in an on-site team environment
• Experience in the beauty, skincare, or wellness industry is a plus