Customer Support Executive

O2 Spa; Hyderabad; On-site; INR 210,000 - 270,000; Full time

Job summary

Ode Spa in Hyderabad is seeking a proactive Tele Caller to handle customer calls, explain spa services, and book appointments. You will maintain client relationships with a focus on service quality and communication. A courteous, professional attitude and good interpersonal skills are essential for success.

Role involves rotating shifts and weekend work; prior telecalling or hospitality experience is advantageous, with basic computer skills expected.

Qualifications

• Good communication and interpersonal skills.
• Basic computer knowledge preferred.
• Experience in tele calling, customer support, or hospitality is an advantage.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Explain spa services, offers, and membership details to customers.
• Schedule and confirm appointments.
• Follow up with leads and existing customers.
• Maintain customer database and call records.
• Address customer queries and provide accurate information.
• Coordinate with internal teams for smoother appointment management.
• Ensure high customer satisfaction and service quality.

Skills

Excellent communication

Customer handling

Positive attitude

Multitasking

Team player

Experience 3-6 years

Education

Intermediate / Any Graduate

Job description

Job Description Tele Caller Ode Spa

Position: Tele Caller

Industry: Wellness / Spa & Hospitality

Job Location: On-site

Job Summary

We are looking for a proactive and customer-focused Tele Caller to join our team at Ode Spa. The candidate will be responsible for handling customer calls, booking appointments, explaining spa services, and maintaining positive client relationships. The ideal candidate should possess good communication skills and a professional attitude.

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Explain spa services, offers, and membership details to customers
• Schedule and confirm appointments
• Follow up with leads and existing customers
• Maintain customer database and call records
• Address customer queries and provide accurate information
• Coordinate with internal teams for smooth appointment management
• Ensure high customer satisfaction and service quality

Shift Timings

Candidates should be flexible to work in rotational shifts:

• 8:00 AM 5:00 PM
• 10:00 AM 7:15 PM
• 11:00 AM 8:00 PM

Working Days

• Saturday and Sunday are mandatory working days
• Weekly off will be provided on a weekday

Eligibility Criteria

• Minimum qualification: Intermediate / Any Graduate
• Good communication and interpersonal skills
• Basic computer knowledge preferred
• Prior experience in tele calling, customer support, or hospitality will be an added advantage
• Female candidates preferred (optional if required)

Skills Required

• Excellent communication skills
• Customer handling skills
• Positive and energetic attitude
• Ability to multitask and work in a fast-paced environment
• Team player with a professional approach
• Experience: 3 to 6 Years