Customer Support Executive

Enrich; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

A leading beauty salon chain is seeking a Business Coordinator to manage customer interactions and appointments. The ideal candidate will excel in communication and multitasking, having at least 6 months of experience in a call center or customer support role. You will be responsible for handling high call volumes, resolving customer queries, and achieving upsell targets while maintaining excellent service. Join a dynamic team in a fast-paced environment with opportunities for growth.

Qualifications

• Minimum 6 months in a Call Centre or Customer Support role.
• Ability to handle high call volumes effectively.
• Familiarity with CRM systems preferred.

Responsibilities

• Manage high volume of inbound and outbound calls efficiently.
• Resolve customer queries accurately.
• Achieve upsell and cross-sell targets.
• Book and manage customer appointments across locations.
• Achieve monthly upsell and cross-sell targets in a natural, consultative manner.
• Book, confirm, modify, and cancel appointments accurately across salon locations.
• Coordinate with salon teams and internal departments for a seamless customer experience.

Skills

Excellent verbal communication

Strong multitasking ability

English communication

Education

Minimum HSC (12th Pass)

Graduates preferred

Job description

Designation

Business Coordinator / Sr. Business Coordinator

Founded in 1997 in Mumbai, Enrich Beauty has grown from a 270 sq ft salon in Mulund to one of India's leading unisex salon chains - with 100+ locations across Mumbai, Pune, Ahmedabad, Bengaluru, Surat, and Vadodara. Trusted by lakhs of customers every month, Enrich is more than a salon brand, it's a complete beauty ecosystem. Beyond its salons, Enrich runs the Enrich Academy - an internationally accredited beauty training institute (CIDESCO, CIBTAC & ARTH certified). At Enrich, we believe great experiences begin with great people. Join us and be part of a brand redefining beauty in India.

About the Role

We're looking for a driven and customer-first individual to join the Enrich Beauty team as a Business Coordinator. You'll be the voice of our brand - managing a high volume of inbound and outbound calls, coordinating appointments, resolving customer queries, and presenting the right products and offers to the right customers.

Key Responsibilities

• Manage a high volume of inbound and outbound calls professionally and efficiently
• Maintain accurate call logs, notes, and CRM entries after every interaction

Customer Query Resolution

• Listen actively to understand customer concerns and provide prompt, accurate solutions
• Follow up on open cases to ensure complete closure and customer satisfaction

Upselling & Offers

• Achieve monthly upsell and cross-sell targets in a natural, consultative manner
• Stay updated on Enrich current offers, new services, and product launches Appointment

Booking & Management

• Book, confirm, modify, and cancel appointments accurately across salon locations
• Maintain data integrity and accuracy across all booking platforms
• Coordinate with salon teams and internal departments for a seamless customer experience
• Contribute to a positive, high-energy team culture across all shifts

Eligibility Criteria

• Minimum HSC (12th Pass) - any stream; graduates preferred
• Excellent verbal communication skills in English and/or regional language
• Strong multitasking ability and composure under high call volumes

Experience

Required Minimum 6 months in a Call Centre / Customer Support role

Working Days

5 Days a Week Week Offs 2 Rotational

Week Offs

Weekdays Only (Mon–Fri) Week-Off Exclusions Saturday, Sunday & all Public / Festival Holidays are mandatory working days

Shift Window

Rotational within 9:00 AM – 9:00 PM