Customer Support Executive

Saniolla Naturals

Gurugram District

On-site

INR 201,000 - 312,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary

Performance-based incentives

Career growth opportunities

Training and development programs

Friendly and collaborative work环境

Job summary

Streamline Beauty India is seeking a Customer Support Executive to handle queries across phone, email, and chat from Sector 20, Gurugram. You will resolve orders, manage refunds, and coordinate with internal teams to ensure timely resolutions.

The role requires excellent English and Hindi communication, a customer-centric approach, and the ability to maintain high service and SLA standards while working in a fast-paced environment.

Qualifications

Excellent English and Hindi communication.
Customer-centric approach.
Ability to resolve issues efficiently while upholding SLA standards.
Basic computer knowledge.
Familiarity with CRM and ticketing tools.
Ability to multitask under pressure.
Experience in Customer Support or BPO is preferred.

Responsibilities

Handle customer queries through phone, email, and chat.
Resolve customer complaints professionally within defined timelines.
Assist customers with order status, cancellations, refunds, returns, and product-related queries.
Coordinate with internal teams to ensure timely resolution of customer concerns.
Escalate complex or unresolved issues to the relevant department.
Maintain accurate customer records and update CRM/ticketing systems.
Ensure all customer interactions meet defined quality and SLA standards.
Maintain knowledge of company products, policies, processes, and services.
Follow up with customers wherever required to ensure satisfactory resolution.
Handle multiple customer interactions while maintaining professionalism and accuracy.

Job description

We are looking for a Customer Support Executive to handle customer queries, complaints, and order-related concerns across multiple communication channels. The ideal candidate should have excellent English and Hindi communication skills, a customer-centric approach, and the ability to resolve issues efficiently while maintaining high service and SLA standards.

Key Responsibilities

Handle customer queries through phone, email, and chat.
Resolve customer complaints professionally within defined timelines.
Assist customers with order status, cancellations, refunds, returns, and product-related queries.
Coordinate with internal teams to ensure timely resolution of customer concerns.
Escalate complex or unresolved issues to the relevant department.
Maintain accurate customer records and update CRM/ticketing systems.
Ensure all customer interactions meet defined quality and SLA standards.
Maintain knowledge of company products, policies, processes, and services.
Follow up with customers wherever required to ensure satisfactory resolution.
Handle multiple customer interactions while maintaining professionalism and accuracy.

Required Skills

Excellent verbal and written communication skills in English and Hindi.
Strong customer service and interpersonal skills.
Good problem-solving and decision-making abilities.
Basic computer knowledge.
Familiarity with CRM and customer support/ticketing tools.
Ability to multitask and work effectively under pressure.
Strong customer-centric approach and positive attitude.

Preferred Skills

6 months2 years of experience in Customer Support, BPO, E-commerce, or a similar role.
Experience with Shopify, CRM, or ticketing tools will be an added advantage.
Experience handling order management, returns, refunds, and customer complaints is preferred.

Educational Qualification