Customer Support Executive

ATLANTA SYSTEMS PVT LTD; New Delhi; On-site; INR 300,000 - 450,000; Full time

Job summary

ATLANTA SYSTEMS PVT LTD in Connaught Place, New Delhi, is seeking a proactive Customer Support Executive to manage customer interactions and order processing. The successful candidate will be responsible for handling customer queries, coordinating orders, and maintaining database records.

The ideal candidate should have 1.5 to 2 years of experience in customer support and possess strong communication and problem-solving skills. This position is full-time, contributing to our commitment to quality and customer satisfaction.

Qualifications

• 1.5 – 2 years of experience in customer support or related field.
• Strong communication skills and problem-solving ability.
• Proficient in database and order management.

Responsibilities

• Manage and process customer orders efficiently.
• Handle website order management and order tracking.
• Maintain and update customer/order database records.
• Resolve customer queries and provide timely support.
• Coordinate with Amazon Fulfillment for order dispatch and delivery issues.
• Ensure smooth communication between customers and internal teams.
• Monitor order status and ensure timely resolution of concerns.

Skills

Order Management

Database Management

Customer Query Resolution

Coordination & Follow‑up Skills

Strong Communication Skills

Problem‑Solving Ability

Proficiency in Microsoft Excel / Reporting

Job description

Established in 1994, Atlanta Systems Private Limited has been a cornerstone in India's ICT landscape for nearly three decades. As a trusted leader in IoT‑GPS Telematics hardware products & solutions, we have delivered over a million connected devices to thousands of users around the world, reflecting our unwavering commitment to quality and innovation. Our product range is designed to cater to diverse market needs, making us a preferred partner for our clients and channel partners alike.

Our core strength is rooted in our in‑house expertise spanning hardware product conceptualization, design ideation and development, implementation of embedded systems, software development. In addition, we indigenously manufacture our products with the help of a state‑of‑the‑art SMT manufacturing facility, fully equipped with advanced quality control technologies and certified governance practices, ensuring the highest standards of product excellence and innovation.

With a strong commitment to the Make‑In‑India initiative, we integrate certified governance standards to ensure excellence in every aspect of our operations. Our dedicated team of professionals drives our success, ensuring we remain at the forefront of industry evolution and transformation.

Job Description – Customer Support Executive

Position: Customer Support Executive

Experience: 1.5 – 2 Years

Location: Connaught Place, New Delhi

Job Type: Full‑Time

Role Overview

We are looking for a proactive and customer‑focused Customer Support Executive to manage customer interactions, order processing, and support operations. The ideal candidate should have strong communication skills and experience in handling customer queries, order coordination, and database management.

• Manage and process customer orders efficiently
• Handle website order management and order tracking
• Maintain and update customer/order database records
• Resolve customer queries and provide timely support
• Coordinate with Amazon Fulfillment for order dispatch and delivery‑related issues
• Ensure smooth communication between customers and internal teams
• Monitor order status and ensure timely resolution of concerns

Required Skills

• Order Management
• Database Management
• Customer Query Resolution
• Coordination & Follow‑up Skills
• Strong Communication Skills
• Problem‑Solving Ability
• Proficiency in Microsoft Excel / Reporting