Customer Support Executive

Beom Commerce; Gurugram District; On-site; INR 200,000 - 300,000; Full time

Job summary

Beom Commerce Pvt. Ltd. is hiring a Customer Support Executive in Gurugram to handle queries, resolve concerns, and provide order-related assistance.

The role requires clear communication, patience, and coordination with internal teams to ensure a smooth customer experience. The successful candidate will manage product and order inquiries, follow up on pending cases, and maintain a professional brand voice while delivering high service standards.

Qualifications

• Graduate from any relevant discipline.
• 2 years of experience in customer support or related field.
• Freshers with strong communication skills and a customer-oriented approach may apply.
• Candidates must be comfortable working six days a week and immediate joiners are preferred.

Responsibilities

• Handle customer queries related to products, orders, deliveries, returns, exchanges, payments, and other concerns.
• Respond to customer queries professionally and provide accurate and timely information.
• Coordinate with internal teams such as operations, warehouse, logistics, and sales to resolve customer issues efficiently.
• Follow up on pending orders, returns, exchanges, refunds, and other customer-related concerns.
• Ensure timely communication with customers regarding order status, delays, and updates.
• Maintain a professional and positive tone while representing the brand.

Skills

Communication skills

Customer handling

Problem solving

Microsoft Excel

Google Workspace

Attention to detail

Multitasking

Positive attitude

Education

Graduate degree

Tools

Microsoft Excel

Google Workspace

Microsoft Word

Job description

Job Description Customer Support Executive

Job Title: Customer Support Executive

Company: Beom Commerce Pvt. Ltd.

Industry: Fashion & E-Commerce

Location: Gurugram

Employment Type: Full-Time

Working Days: 6 Days a Week

Role Overview

We are looking for a customer-focused and responsible Customer Support Executive to join our team at Beom Commerce Pvt. Ltd. The candidate will be responsible for handling customer queries, resolving concerns, providing order-related assistance, and ensuring a smooth and positive customer experience. The role requires excellent communication skills, patience, attention to detail, and the ability to coordinate eectively with internal teams.

Key Responsibilities

1. Handle customer queries related to products, orders, deliveries, returns, exchanges, payments, and other concerns.
2. Respond to customer queries professionally and provide accurate and timely information.
3. Handle customer complaints and concerns with patience and a solution-oriented approach.
4. Coordinate with internal teams such as operations, warehouse, logistics, and sales to resolve customer issues eciently.
5. Follow up on pending orders, returns, exchanges, refunds, and other customer-related concerns.
6. Ensure timely communication with customers regarding order status, delays, replacements, and other updates.
7. Maintain a professional and positive tone while communicating with customers and represent the brand eectively.
8. Support the team in achieving customer satisfaction and maintaining high service standards.
9. Assist with other customer support and operational activities as required.

Skills Required

1. Excellent verbal and written communication skills.
2. Strong customer-handling and interpersonal skills.
3. Good problem-solving and decision-making abilities.
4. Basic knowledge of Microsoft Excel, Word, and Google Workspace.
5. Strong attention to detail and ability to maintain accurate records.
6. Ability to manage multiple customer queries and tasks in a fast-paced environment.
7. Positive attitude, ownership, and willingness to learn.

Eligibility

1. Graduate from any relevant discipline.
2. 02 years of experience in customer support, customer service, e-commerce, retail, or a related eld.
3. Freshers with strong communication skills and a customer-oriented approach may also apply.
4. Candidates must be comfortable working six days a week.
5. Immediate joiners will be preferred.

What We Oer

1. Opportunity to work with a growing fashion and e-commerce brand.
2. Hands-on exposure to customer support and e-commerce operations.
3. Opportunity to develop professional communication, problem-solving, and customer-handling skills.
4. Exposure to dierent aspects of customer experience and order management.
5. Opportunity to grow and take on greater responsibilities based on performance.