Customer Support Executive

Veerwal Getwork Services; Navi Mumbai; On-site; INR 675,000 - 825,000; Full time

Job summary

Sutherland Global Services in Navi Mumbai is hiring Senior Travel Consultant (Voice Process) to support international travelers. You will manage ticketing, exchanges, and disruptions using Amadeus and Sabre in cryptic mode, handling high-volume interactions.

The role requires 2+ years in international travel, strong English communication, and willingness to rotate 24/7 shifts. Outstation candidates are welcome to apply and training is provided.

Qualifications

• Minimum 2 years of international travel domain experience.
• Hands-on experience in Amadeus & Sabre (Command/Cryptic Mode).
• Excellent verbal and written English communication skills.

Responsibilities

• Handle international ticketing, exchanges, cancellations, and refunds using Amadeus and Sabre.
• Assist international travelers via voice calls for flight changes and travel emergencies.
• Monitor travel queues and apply IROP guidelines as needed.
• Provide quick, accurate solutions with cryptic GDS entries.

Skills

Verbal English

Written English

Customer service

Tools

Amadeus

Sabre

Job description

Job Description: Senior Travel Consultant (Voice Process)

Company: Sutherland Global Services

Location: Airoli, Navi Mumbai

Salary: Up to 7.5 LPA + Performance Bonuses & Allowances

Work Schedule: 5 Days Working | 2 Rotational Week Offs | Rotational Shifts

Position Overview

Sutherland is hiring experienced Travel Consultants (Navigator Role) for an international travel voice process. This role requires hands-on expertise in GDS platforms (Amadeus and Sabre) using cryptic command lines to manage high-volume international ticketing, cancellations, reissues, and travel disruptions for global travelers.

Core Responsibilities

• Ticketing & Exchanges: Handle manual exchanges, reissues, cancellations, and complex refund calculations in real time using Amadeus and Sabre command mode.
• Travel Operations: Assist international corporate or leisure travelers via voice calls with flight rescheduling, baggage policies, schedule changes, and emergency travel support.
• Queue & Policy Management: Monitor queues (PSP/ERC), interpret complex airline fare rules, and execute carrier-specific IROP (Irregular Operations) guidelines.
• Customer Excellence: Deliver quick, precise solutions while maintaining high accuracy on cryptic GDS command entries.

Candidate Eligibility

• Experience: Minimum 2 years of international travel domain experience (Mandatory).
• Technical Proficiency: Must have hands‑on experience in both Amadeus & Sabre (Command/Cryptic Mode).
• Domain Skills: Proven knowledge in international ticketing, manual exchanges, partial/full refunds, and schedule changes.
• Communication: Exceptional verbal and written English communication skills.
• Availability: Flexible to work in 24/7 rotational shifts. Outstation candidates welcome to apply.