Corporate Sr Travel Consultant

BCD Travel; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

BCD Travel in Mumbai, India is seeking a Corporate Senior Travel Consultant to efficiently handle multi-channel customer requests and provide expert travel consultation for business clients. You will be the primary contact, offering detailed travel arrangements and upselling related products to drive value.

Responsibilities include using BCD Travel tools, addressing challenges promptly, and guiding teams in policies and procedures.

Qualifications

• Extensive travel agent experience in a corporate or agency setting.
• Strong attention to detail and ability to perform under pressure.
• Excellent verbal and written English communication.

Responsibilities

• Handle inbound requests via multiple channels (phone, email, etc.).
• Provide travel details and up-sell related products.
• Respond promptly and maintain customer focus in a global, multi-regional setup.
• Work independently on bookings and assist in projects related to operations.
• Coach teammates when team lead is absent and contribute to process improvements.
• Utilize BCD Travel tools and systems to complete requests with accuracy.

Skills

Travel agent experience

Attention to detail

Communication skills

Multichannel support

Tools

Amadeus GDS

Job description

Corporate Senior Travel Consultant

Location: Mumbai, India

Job Type: Full-time

Job Summary

The Senior Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (ie phone, email, etc.) and handling additional duties as assigned within a global, multi-regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You will work independently on requests as assigned and take the initiative to provide assistance.

The Senior Travel Consultant works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.

Responsibilities

• Expertly use the appropriate BCD Travel tools and systems to complete requests
• Anticipate and provide assistance on potential challenges that may arise for the customer
• Respond to the customer promptly and provide the customer with your undivided attention to the request
• Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
• Perform quality management such as error management and assist in projects as assigned
• Meet individual and team goals

Requirements

• Extensive Travel Agent experience
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast-paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi-regional operations setup
• Solid working knowledge of the travel industry, policies, procedures and processes
• Advanced skills on GDS Amadeus
• Strong verbal and written communication skills in English
• Proven ability to handle multiple priorities simultaneously
• Demonstrated excellent professional customer service and problem resolution skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.