Customer Support Executive

Foundever; Mumbai Suburban; On-site; INR 223,000 - 268,000; Full time

Benefits offered by this job

Centralized pickup

Home pickup & drop

Job summary

Foundever in Mumbai is seeking a Customer Service Executive for hospitality processes to handle customer queries and resolve concerns, delivering top-tier service that reinforces the brand.

The role requires exceptional English communication, minimum 6 months BPO experience, and a 5:30 PM to 1:00 AM night shift with 9-hour duty. Eligible candidates should have HSC or higher and be comfortable with on-site operations.

Qualifications

• HSC or higher educational qualification.
• Minimum 6 months BPO experience.
• Exceptional English communication skills.

Responsibilities

• Handle customer queries and resolve concerns.
• Deliver top-tier service that reinforces the brand.

Skills

English fluency

Customer service

Education

HSC or above

Job description

Role & responsibilities

Were Hiring: Customer Service Executive Hospitality Process

If you've got the gift of the gab and can handle customers like a pro, this one's calling your name.

What's in it for you?

Salary: 20,000 - 24,000 (based on experience)

Monthly Bonus: Up to 2,500 (Pac-Man Incentive)

2,200 Travel Allowance

5 Days Working | 2 Rotational Offs

Night Shift (9 hours)

Shift Window: 5:30 PM - 1:00 PM

Transport Perks:

Centralized pickup from Andheri & Ghatkopar stations

Home pickup & drop between 9:30 PM - 6:0 AM

Eligibility:

HSC or above

Minimum 6 months BPO experience (mandatory)

Exceptional English communication skills (non-negotiable)

Role Snapshot:

You'll be the voice of a premium hospitality experience - handling customer queries, resolving concerns, and delivering top-tier service that actually makes people remember the brand