Customer Support Executive

Global Indian International School (GIIS); Mumbai Suburban; On-site; INR 260,000 - 520,000; Full time

Job summary

GIIS Mumbai Suburban campus is seeking a customer service administrator to respond to queries received through the helpdesk promptly and accurately. You will administer student admissions, visas, documents, policies and procedures in compliance with education authorities, update student databases, and handle campus hotline calls with professionalism.

Additionally you will manage communications tools including the school website, newsletters, and outreach to parents, while building positive

Responsibilities

• Respond to customer queries received through the helpdesk promptly and accurately.
• Administers students admissions, student visa, other documents, policies and procedures, rule and regulations in compliance with the Ministry of Education and academic progression requirements
• Maintains and updates the student database for new, existing and graduating students, and the alumni database
• Handle and resolve customer calls received on the campus hotline with professionalism and empathy.
• Responsible for the day-to-day management and collection of data, such as enrolment numbers, and analyses the data to detect outliers and trends
• Manages communication tools as well as the school website, newsletter, brochures and other written communication to keep parents up-to-date
• Connect with existing customer to solicit referrals and encourage participation in school activities.
• Build and maintain positive relationships with the customer community to enhance engagement and satisfaction.

Job description

Respond to customer queries received through the helpdesk promptly and accurately.

• Administers students admissions, student visa, other documents, policies and procedures, rule and regulations in compliance with the Ministry of Education and academic progression requirements
• Maintains and updates the student database for new, existing and graduating students, and the alumni database
• Handle and resolve customer calls received on the campus hotline with professionalism and empathy.
• Responsible for the day-to-day management and collection of data, such as enrolment numbers, and analyses the data to detect outliers and trends
• Manages communication tools as well as the school website, newsletter, brochures and other written communication to keep parents up-to-date
• Connect with existing customer to solicit referrals and encourage participation in school activities.
• Build and maintain positive relationships with the customer community to enhance engagement and satisfaction.