Customer Support Executive

Hike Education Pvt. Ltd.; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

Hike Education Pvt. Ltd. is seeking a dedicated student support associate in Gurugram to handle end-to-end targets and manage student inquiries over calls.

The role emphasizes resolving grievances, providing accurate information, and driving student retention through effective communication. You will manage high-volume outbound calls (100–150/day), gather feedback, and ensure timely resolution by using the appropriate tools and processes, contributing to a positive student experience and

Responsibilities

• Completing end to end Targets.
• Outbound call process (min. 100 - 150 calls in a day).
• Fetching out References. Completing 2 hours connected call duration by the day end.
• Responsible for the student Help/ issues over calls.
• Grievance handling/ query handling based on the academics and curriculum.
• Fetching out References and taking feedback from the students.
• Handling escalations & cancellation of students, working towards retention.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle student complaints, provide appropriate solutions and alternatives within the time limits;
• follow up to ensure resolution.

Job description

• Completing end to end Targets.
• Outbound call process (min. 100 - 150 calls in a day).
• Fetching out References. Completing 2 hours connected call duration by the day end.
• Responsible for the student Help/ issues over calls.
• Grievance handling/ query handling based on the academics and curriculum.
• Fetching out References and taking feedback from the students.
• Handling escalations & cancellation of students, working towards retention.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle student complaints, provide appropriate solutions and alternatives within the time limits;
• follow up to ensure resolution.