Customer Service Executive

Bird Group; Jewar; On-site; INR 250,000 - 420,000; Full time

Job summary

Bird Group is hiring for a customer support role focused on non-voice channels. You will handle inquiries across chat, email and social media and resolve issues promptly.

You will use CRM software to manage interactions, document outcomes, and collaborate with internal teams to resolve more complex problems.

The ideal candidate has 1–3 years in a similar role, strong communication, multitasking ability, and can work independently with minimal supervision.

Qualifications

• 1–3 years of experience in a similar role (customer support or non-voice process).
• Strong communication skills for effective interaction with customers over various channels (chat, email, social media).
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
• Ability to work independently with minimal supervision and prioritize tasks efficiently.

Responsibilities

• Handle customer queries via chat, email, and social media platforms.
• Provide excellent customer service by resolving issues promptly and professionally.
• Utilize CRM software to manage customer interactions and data.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain accurate records of all interactions through documentation.

Skills

Communication

Multitasking

Independent work

Tools

CRM software

Job description

Roles and Responsibilities

• Handle customer queries via chat, email, and social media platforms.
  
• Provide excellent customer service by resolving issues promptly and professionally.
  
• Utilize CRM software to manage customer interactions and data.
  
• Collaborate with internal teams to resolve complex customer complaints.
  
• Maintain accurate records of all interactions through documentation.
  

Desired Candidate Profile

• 1-3 years of experience in a similar role (customer support or non-voice process).
  
• Strong communication skills for effective interaction with customers over various channels (chat, email, social media).
  
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
  
• Ability to work independently with minimal supervision and prioritize tasks efficiently.