Customer Support Executive

Orbitouch Hr; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Orbitouch Hr is seeking a customer support associate to handle 2–3 live customer chats concurrently while efficiently managing email tickets.

You will provide clear, professional, accurate, and timely responses to customer queries, and monitor feedback across chat, email, and social media to ensure satisfaction.

Strong written and verbal English communication, attention to grammar, and a proactive attitude are essential for success in this role.

Qualifications

• 0–2 years of experience in customer support, preferably in chat and email processes.
• Excellent written and verbal English communication skills.
• Strong command of grammar, professional communication.

Responsibilities

• Handle 2–3 live customer chats simultaneously while managing email tickets effectively.
• Provide clear, professional, accurate, and timely responses to customer queries.
• Monitor and respond to customer feedback across chat, email, social media.

Skills

Written English

Verbal English

Professional communication

Job description

Handle 2–3 live customer chats simultaneously while managing email tickets effectively.

Provide clear, professional, accurate, and timely responses to customer queries.

Monitor and respond to customer feedback across chat, email, social media.

Required Candidate profile

• 0–2 years of experience in customer support, preferably in chat and email processes.
• Excellent written and verbal English communication skills.
• Strong command of grammar, professional communication