Customer Service Executive-US Process

Guideline Inc; Navi Mumbai; On-site; INR 355,000 - 426,000; Full time

Benefits offered by this job

Salary up to ₹35,000 in hand

Career growth opportunities

Professional work environment

Performance-based incentives

Job summary

Guideline Inc in Navi Mumbai is seeking a Customer Service Executive to handle customer queries via calls, chats, and emails. The role requires excellent communication skills and a customer-focused mindset in a fast-paced environment.

The position offers a full-time role in the Thane/Airoli/Vashi/Powai/Malad area with opportunities for career growth and a professional work environment. Salary is up to ₹35,000 in hand per month and incentives may apply.

Qualifications

• HSC with minimum 6 months of customer service experience
• Graduate freshers can apply
• Excellent verbal and written communication skills
• Good customer handling and problem-solving abilities
• Comfortable working in a fast-paced environment
• Basic computer knowledge
• Candidates should be customer-focused and professional

Responsibilities

• Handle customer queries through calls, chats, or emails
• Provide accurate information and resolve customer issues
• Maintain a high level of customer satisfaction
• Follow company processes and quality guidelines
• Record customer interactions and update relevant information
• Escalate complex issues to the appropriate team
• Meet assigned performance and service quality targets

Skills

Customer Service

Communication

Problem Solving

Adaptability

Computer Basics

Education

HSC

Graduate

Job description

Job Title:

Customer Service Executive

Process:

Customer Service

Salary:

Up to ₹35,000 in hand per month

Experience:

HSC + 6 months experience OR Graduate Freshers

Location:

Thane, Airoli, Vashi, Powai & Malad

Employment Type:

Full-Time

Job Description:

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer queries professionally.

Eligibility:

• HSC candidates with minimum 6 months of customer service experience
• Graduate freshers can also apply
• Excellent verbal and written communication skills
• Good customer handling and problem-solving abilities
• Comfortable working in a fast-paced environment
• Basic computer knowledge
• Candidates should be customer-focused and professional

Key Responsibilities:

• Handle customer queries through calls, chats, or emails
• Provide accurate information and resolve customer issues
• Maintain a high level of customer satisfaction
• Follow company processes and quality guidelines
• Record customer interactions and update relevant information
• Escalate complex issues to the appropriate team
• Meet assigned performance and service quality targets

What We Offer:

• Salary: Up to ₹35,000 in hand
• Career growth opportunities
• Professional work environment
• Performance-based growth and incentives as applicable