Customer Support Executive

Awww India; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Awww India in Mumbai is seeking a Customer Support Executive for an on-site, full-time role. You will address customer inquiries, provide online and technical support, and act as a bridge between customers and the company to uphold professional standards.

The role requires excellent verbal and written communication, strong interpersonal skills, and the ability to handle multiple tasks while maintaining a customer-centric approach.

Qualifications

• Proficiency in customer support, customer service, and maintaining customer satisfaction.
• Experience in online support and technical support.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-centric approach.
• Ability to solve problems effectively and manage multiple tasks simultaneously.
• Prior experience in a customer-facing role is advantageous but not mandatory.

Responsibilities

• Address customer inquiries and resolve issues.
• Provide online and technical support.
• Ensure customer satisfaction and professional interactions.
• Bridge between customers and the company.

Skills

Customer support

Customer service

Customer satisfaction

Online support

Technical support

Communication skills

Multitasking

Interpersonal skills

Job description

Role Description

This is a full-time, on-site role for a Customer Support Executive located in Mumbai. The role involves addressing customer inquiries, resolving customer issues, providing online and technical support, and ensuring customer satisfaction. The Customer Support Executive will act as the bridge between customers and the company, ensuring every interaction upholds professional standards and reflects the company’s values.

Qualifications

• Proficiency in Customer Support, Customer Service, and maintaining Customer Satisfaction
• Experience in Online Support and Technical Support
• Excellent verbal and written communication skills
• Ability to solve problems effectively and manage multiple tasks simultaneously
• Strong interpersonal skills and a customer-centric approach
• Prior experience in a customer-facing role is advantageous but not mandatory