Hiring – Customer Service Freshers

UPHILL HR Services; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

UPHILL HR Services in Worli, Mumbai, is seeking a Customer Service Executive for a full-time, on-site role. You will handle daily customer interactions, deliver top-tier service, address inquiries, and resolve issues to ensure satisfaction.

The position emphasizes online support skills, teamwork, and strong communication. A Bachelor's degree is preferred, and experience in customer support is advantageous.

Qualifications

• Experience in customer support, customer service and customer satisfaction.
• Skills in providing online support.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and on-site environment.
• Proficiency in problem-solving and conflict resolution.

Responsibilities

• Handle day-to-day customer interactions and provide excellent service.
• Address inquiries and resolve customer issues promptly.
• Offer technical support and manage online support requests.
• Ensure overall customer satisfaction.

Skills

Customer support

Customer service

Online support

Communication

Interpersonal skills

Teamwork

On-site

Problem solving

Conflict resolution

Education

Bachelor's degree

Job description

Role Description

This is a full-time on-site role for a Customer Service Executive, located in Worli. The Customer Support Executive will handle day-to-day customer interactions, providing excellent customer service, addressing inquiries, and resolving issues. Responsibilities also include offering technical support, managing online support requests, and ensuring overall customer satisfaction.

Qualifications

• Experience in Customer Support, Customer Service, and Customer Satisfaction
• Skills in providing Online Support
• Excellent communication and interpersonal skills
• Ability to work effectively in a team and on-site environment
• Proficiency in problem-solving and conflict resolution
• Previous experience in a support or related role is a plus
• Bachelor's degree in a relevant field preferred