Customer Support Executive

TP; Lucknow; On-site; INR 234,000 - 312,000; Full time

Job summary

Teleperformance in Lucknow, India, is hiring Customer Support Executives to handle customer interactions through voice and chat support channels. The role involves assisting customers, resolving queries, providing accurate information, and ensuring a positive customer experience while meeting quality and performance standards.

The position requires good communication in English and/or Hindi, basic computer knowledge, and the ability to work in a fast-paced, target-driven environment.

Qualifications

• Fluent English and/or Hindi communication skills.
• Basic computer knowledge and ability to type accurately.

Responsibilities

• Handle customer queries through calls and/or chat.
• Provide accurate information and effective resolutions.
• Maintain professional communication and customer satisfaction.
• Document interactions and update records in the system.
• Follow process guidelines, quality standards, and escalation procedures.
• Achieve productivity, quality, and attendance targets.

Skills

English/Hindi

Typing skills

Customer focus

Target driven

Freshers welcome

Job description

Process: Domestic Voice / International Customer Support (Voice & Chat)

Working Days: 5 Days Working | 2 Rotational Offs

Shift: Rotational / Night Shift as per process requirement

Role Overview

Teleperformance is hiring Customer Support Executives to handle customer interactions through voice and chat support channels. The role involves assisting customers, resolving queries, providing accurate information, and ensuring a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer queries through calls and/or chat support.
• Provide accurate information and effective resolutions.
• Maintain professional communication and customer satisfaction.
• Document interactions and update records in the system.
• Follow process guidelines, quality standards, and escalation procedures.
• Achieve productivity, quality, and attendance targets.

Candidate Requirements

• Good communication skills in English and/or Hindi.
• Basic computer knowledge and typing skills.
• Customer-focused approach with strong problem-solving ability.
• Comfortable working in a fast-paced, target-driven environment.
• Freshers and experienced candidates can apply.

5 Days Working with 2 Rotational Offs

Rotational/Night Shifts as per business requirement

Freshers & Experienced Candidates Eligible

Candidates must be comfortable with Voice and/or Chat Support processes

Final selection and shift allocation will be as per company policy

Build your career with Teleperformance and gain valuable experience in a dynamic customer service environment.