Customer Support Executive

TP; Uttar Pradesh; On-site; INR 190,000 - 290,000; Full time

Job summary

Teleperformance in Lucknow is seeking freshers and experienced individuals for Customer Support Executive roles. The position involves handling customer interactions via voice and chat, delivering accurate information, and ensuring a positive experience while meeting quality standards.

Rotational/night shifts and 5-day weeks are part of the schedule. The role requires good English/Hindi communication, basic computer and typing skills, and a customer-focused approach in a fast-paced,

Qualifications

• Good communication skills in English and/or Hindi.
• Basic computer knowledge and typing skills.
• Customer-focused approach with strong problem-solving ability.
• Comfortable working in a fast-paced, target-driven environment.
• Freshers and Experienced candidates can apply.

Responsibilities

• Handle customer queries through voice and chat support.
• Provide accurate information and effective resolutions.
• Maintain professional communication and customer satisfaction.
• Document interactions and update records in the system.
• Follow process guidelines, quality standards, and escalation procedures.
• Achieve productivity, quality, and attendance targets.

Skills

English

Hindi

Job description

Customer Support Executive | Lucknow

Company: Teleperformance

Location: Lucknow

Process: Domestic Voice / International Customer Support (Voice & Chat)

Working Days: 5 Days Working | 2 Rotational Offs

Shift: Rotational / Night Shift as per process requirement

Salary: 17k CTC - 26k CTC + Incentives

Role Overview

Teleperformance is hiring Customer Support Executives to handle customer interactions through voice and chat support channels. The role involves assisting customers, resolving queries, providing accurate information, and ensuring a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer queries through calls and/or chat support.
• Provide accurate information and effective resolutions.
• Maintain professional communication and customer satisfaction.
• Document interactions and update records in the system.
• Follow process guidelines, quality standards, and escalation procedures.
• Achieve productivity, quality, and attendance targets.

Candidate Requirements

• Good communication skills in English and/or Hindi.
• Basic computer knowledge and typing skills.
• Customer-focused approach with strong problem-solving ability.
• Comfortable working in a fast-paced, target-driven environment.
• Freshers and experienced candidates can apply.

Important Instructions

5 Days Working with 2 Rotational Offs

Rotational/Night Shifts as per business requirement

Freshers & Experienced Candidates Eligible

Candidates must be comfortable with Voice and/or Chat Support processes

Final selection and shift allocation will be as per company policy

Build your career with Teleperformance and gain valuable experience in a dynamic customer service environment.