International Customer support

TP; Kolkata District; On-site; INR 268,000 - 346,000; Full time

Benefits offered by this job

EPFO

ESIC

Job summary

Teleperformance is hiring for a process associate in India (Kolkata area) for an International US Voice Process. The role requires good English, active listening, and strong problem-solving skills. Night shifts and rotational shifts are part of the schedule, with cab facilities provided during odd hours.

Eligibility includes any undergraduate/graduate candidates (excluding LLB) living within 20 km transport radius. Location is Kolkata, and the position is office-based with EPFO/ESIC benefits.

Qualifications

• Proficient in English with clear communication.
• Comfortable with night shifts and rotating shifts.
• Residents within 20 km transport boundary as per policy.

Responsibilities

• Handling customer inquiries and resolving issues and sales.
• Providing product/service information to customers
• Meeting and exceeding customer satisfaction
• Work From Office

Skills

English proficiency

Active listening

Problem solving

Solution oriented

Education

Undergraduate/Graduate (except LLB)

Job description

Hello Jobseekers!! Teleperformance is currently hiring for the position of process associates. Kindly go through the requirements below.

Our Requirements

• Candidates need to be well versed with English.
• Strong active listening skill and problem solving skill are important.
• Applicant should be solution oriented.
• Any undergraduate(12th) and graduate candidates (apart from LLB) can apply.
• Candidates location should be within our transport boundary. (20km of radius)
• Applicant should be comfortable with strict night shift as well as rotational shifts.

Job Details

• CTC: 27,000+Additional Fixed Bonus; In-hand: 24,700
• International US Voice Process
• Night shift: 9.5 hours of work, including a 1-hour break
• 5 days of work followed by 2 days off on a rotational basis
• One-way cab facilities provided during odd hours
• iding exceptional customer service to our clients via calls and handle customer query.

Responsibilities

• Handling customer inquiries and resolving issues and sales.
• Providing product/service information to customers
• Meeting and exceeding customer satisfaction
• Work From Office

Perks and Benefits

• EPFO
• ESIC

Contact Details: Hr Aarfah (6289364857)(call/whatsapp)