Customer Support Executive

Billzova; Lucknow; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

Direct impact

Fixed hours

Growth path

Job summary

Billzova in Lucknow is seeking a Customer Support Executive to serve as the voice of the company for restaurant owners and staff. You will handle calls, WhatsApp, and in-app chat to resolve issues as they arise during the onboarding week and beyond.

You will guide onboarding (menu setup, printer setup, staff accounts), troubleshoot billing, printing, and reporting issues, log problems for the product team, and follow up with customers to ensure smooth billing cycles.

Qualifications

• Clear, patient communication in Hindi and English.
• Comfortable on the phone and typing quickly in chat.
• Basic comfort with using apps/software — you don't need to code, but you shouldn't be afraid of a settings screen.
• Calm under pressure — a restaurant mid-dinner-rush with a billing issue needs a fast, clear answer.

Responsibilities

• Handle inbound support calls, WhatsApp messages, and chat queries from restaurant owners and staff
• Walk new customers through onboarding — menu setup, printer setup, staff accounts
• Troubleshoot billing, printing, and reporting issues, escalating to the technical team when needed
• Log every issue clearly so patterns can be spotted and fixed at the product level
• Follow up proactively with customers who haven't billed in a few days to check if they're stuck

Skills

Clear communication

Bilingual: Hindi & English

Phone support

Chat support

Tools

CRM software

Job description

About The Role

Every restaurant that signs up for Billzova needs a smooth first week and reliable support after that. As a Customer Support Executive, you'll be the voice restaurant owners and their staff hear when something isn't working — over call, WhatsApp, or in-app chat.

About The Role

Every restaurant that signs up for Billzova needs a smooth first week and reliable support after that. As a Customer Support Executive, you'll be the voice restaurant owners and their staff hear when something isn't working — over call, WhatsApp, or in-app chat.

Responsibilities

• Handle inbound support calls, WhatsApp messages, and chat queries from restaurant owners and staff
• Walk new customers through onboarding — menu setup, printer setup, staff accounts
• Troubleshoot billing, printing, and reporting issues, escalating to the technical team when needed
• Log every issue clearly so patterns can be spotted and fixed at the product level
• Follow up proactively with customers who haven't billed in a few days to check if they're stuck

Requirements

• Clear, patient communication in Hindi and English
• Comfortable on the phone and typing quickly in chat
• Basic comfort with using apps/software — you don't need to code, but you shouldn't be afraid of a settings screen
• Calm under pressure — a restaurant mid-dinner-rush with a billing issue needs a fast, clear answer

Benefits

• Direct impact — you're the reason a struggling restaurant owner has a good day
• Fixed working hours, no field travel required
• Growth path into Support Lead or Customer Success as the team grows