Customer & Sales Support Executive

Cypersystems; Calicut; On-site; INR 300,000 - 500,000; Full time

Job summary

A tech-driven company in India is seeking a Customer Support Executive to assist users with queries and provide product demos. The ideal candidate should have excellent communication skills in English and Hindi, a basic understanding of Android apps, and strong problem-solving abilities. This role requires maintaining high customer satisfaction levels and collaborating with marketing for user engagement.

Qualifications

• Good communication skills in English and Hindi.
• Basic understanding of Android apps and POS systems.
• Strong problem-solving and customer-handling abilities.
• Ability to explain technical features in simple terms.
• Prior experience in customer support or tech demos is a plus.

Responsibilities

• Handle incoming customer queries via WhatsApp or phone.
• Provide app demonstrations and onboarding sessions to new users.
• Troubleshoot issues and guide users through app features and updates.
• Record and report customer feedback to the product and technical teams.
• Maintain high levels of customer satisfaction through quick and clear communication.
• Collaborate with the marketing and sales team for user retention and engagement.

Skills

Good communication skills in English

Good communication skills in Hindi

Strong problem-solving abilities

Customer-handling abilities

Job description

Job description:

We’re looking for a Customer Support Executive who can assist users, solve their queries, and give product demos to help new customers get started smoothly.

Key Responsibilities:

• Handle incoming customer queries via WhatsApp or phone.
• Provide app demonstrations and onboarding sessions to new users.
• Troubleshoot issues and guide users through app features and updates.
• Record and report customer feedback to the product and technical teams.
• Maintain high levels of customer satisfaction through quick and clear communication.
• Collaborate with the marketing and sales team for user retention and engagement.

Requirements:

• Good communication skills inEnglish and Hindi.
• Basic understanding of Android apps and POS systems.
• Strong problem-solving and customer-handling abilities.
• Ability to explain technical features in simple terms.
• Prior experience in customer support or tech demos is a plus.