Customer Support

Stock Bazaar; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Stock Bazaar is seeking an enthusiastic, entry-level customer support associate in Delhi to serve subscribers daily. You will respond to queries via email, chat, and phone, help with subscriptions, billing, and account access while guiding users through platform features to maximize value.

Ideal candidates have 0–2 years in support, strong English and Hindi, patience with frustrated customers, and a willingness to learn stock market basics. Immediate joining is preferred.

Qualifications

• 0–2 years in customer support or related role.
• Strong English and Hindi, spoken and written.
• Excellent communication and composure with difficult customers.
• Willingness to learn product and stock market basics.

Responsibilities

• Respond to queries via email, chat and phone within agreed response times.
• Resolve subscription, billing, and account access issues.
• Guide subscribers through platform features and help them derive value.
• Log interactions in the support system and maintain records.
• Escalate technical issues to engineering with clear details.
• Follow up until tickets are closed and keep customers informed.
• Share recurring issues and feedback with the product team.
• Support onboarding of new subscribers.

Skills

English

Hindi

Excellent communication

Patience

Problem solving

Email & chat etiquette

Tools

Zoho Desk

Freshdesk

Zendesk

Excel/Sheets

Job description

Stock Bazaar is our premium market data platform, serving subscribers who rely on our data, research and analytics every trading day. You'll be the first point of contact for those subscribers — resolving their queries, keeping them informed, and making sure issues reach the right team quickly.

Responsibilities

• Respond to customer queries over email, chat and phone within agreed response times
  
• Resolve issues relating to subscriptions, billing, account access and platform usage
  
• Guide subscribers through platform features and help them get value from the product
  
• Log every interaction accurately in the support system and maintain clean records
  
• Escalate technical issues to the engineering team with clear, complete detail
  
• Follow up on open tickets until closure, and keep the customer updated throughout
  
• Share recurring issues and customer feedback with the product team
  
• Support onboarding of new subscribers
  

About the role

Stock Bazaar is our premium market data platform, serving subscribers who rely on our data, research and analytics every trading day. You'll be the first point of contact for those subscribers — resolving their queries, keeping them informed, and making sure issues reach the right team quickly.

Responsibilities

• Respond to customer queries over email, chat and phone within agreed response times
  
• Resolve issues relating to subscriptions, billing, account access and platform usage
  
• Guide subscribers through platform features and help them get value from the product
  
• Log every interaction accurately in the support system and maintain clean records
  
• Escalate technical issues to the engineering team with clear, complete detail
  
• Follow up on open tickets until closure, and keep the customer updated throughout
  
• Share recurring issues and customer feedback with the product team
  
• Support onboarding of new subscribers
  

Requirements

• 0–2 years in customer support, client servicing or a similar role — freshers with strong communication are welcome
  
• Excellent spoken and written English and Hindi
  
• Patience and composure when handling frustrated or escalated customers
  
• Comfortable with email, chat tools and basic Excel or Google Sheets
  
• Willingness to learn the product thoroughly, including the basics of stock market data
  
• Available to join immediately
  

Good to have

• Exposure to a helpdesk or CRM tool such as Zoho Desk, Freshdesk or Zendesk
  
• Experience supporting a SaaS, fintech or subscription product
  
• Basic understanding of stock markets and trading terminology