Support Executive

Zybra; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Zybra is seeking an entry-level Support Executive to be the first point of contact for users, assisting with billing, GST, reports, and daily accounting tasks.

The role offers a clear growth path toward becoming a Customer Success Executive, with a 3-month probation and structured on-the-job training. Strong Hindi and English communication is essential; Gujarati is a plus, and basic computer skills are required.

Qualifications

• Freshers welcome with 0–1 year experience.
• Hindi & English mandatory; Gujarati preferred.
• Good written and spoken English.
• Willingness to learn Zybra accounting software.
• Basic computer proficiency.
• CRM experience is a plus (not mandatory).

Responsibilities

• Assist Zybra users with billing, GST, reports, and daily accounting tasks.
• Be the first point of contact for inquiries from business owners and accountants.
• Communicate clearly in written and spoken English; bilingual as required.
• Learn Zybra accounting software during training and probation.
• Support customers to resolve issues and ensure smooth software usage.

Skills

Hindi

English

Communication skills

Gujarati (preferred)

Basic computer proficiency

CRM experience

Education

Any graduate

Tools

Zybra accounting software

Job description

Job Description:

Overview

As a Support Executive, you will be the first point of contact for Zybra users. You will assist business owners and accountants in using Zybra smoothly for billing, GST, reports, and daily accounting operations.

This is an entry-level stepping stone role with a clear growth path toward becoming a Customer Success Executive.

At Zybra, we are building simple and powerful cloud accounting software for Indian MSMEs. Trusted by 25,000+ businesses and 1,00,000+ users across India, our mission is to make Accounting Anytime Anywhere a reality.

Responsibilities

• Open to any graduate
• 0–1 year experience (Freshers welcome)
• Hindi & English mandatory (Gujarati preferred)
• Comfortable communicating clearly in written and spoken English
• Basic computer proficiency
• CRM experience is good to have (not mandatory)
• Must be open to learning Zybra accounting software

Qualifications

• Open to any graduate
• 0–1 year experience (Freshers welcome)
• Hindi & English mandatory (Gujarati preferred)
• Comfortable communicating clearly in written and spoken English
• Basic computer proficiency
• CRM experience is good to have (not mandatory)
• Must be open to learning Zybra accounting software

What This Role Offers

• This is an entry-level role designed for long-term growth. We provide structured on-the-job training during your 3-month probation period to help you understand Zybra’s accounting workflows, GST processes, and customer handling systems.
• We are looking for someone who is a fast learner, takes ownership of responsibilities, and approaches customer conversations with patience and clarity. Strong communication in Hindi and English is essential, and Gujarati is a plus.
• In this role, you will gain real exposure to MSME accounting challenges, SaaS product operations, and customer relationship management - building a strong foundation to grow into a Customer Success Executive.
• Compensation - will be offered as per industry standards, aligned with your skills and potential.