Executive - Customer Success

Hogr Food Network; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Hogr Food Network in Bengaluru is seeking a Customer Success professional to troubleshoot technical issues related to app and order delivery, onboard new restaurants, and provide timely feedback.

You will handle inquiries across calls, chats, and emails, relay requirements to teams, and ensure issues are resolved promptly with a focus on customer satisfaction and relationship building.

Qualifications

• Graduate with 1-3 years' experience in similar roles.
• Must be proactive with strong interpersonal and analytical skills.
• Prior experience in customer support or tech support is advantageous.
• Attention to detail and excellent communication.

Responsibilities

• Regular and intuitive response to customer queries and feedback.
• Understanding the customer requirements and relaying the same to respective teams / departments.
• Attending and making calls, responding to chats and emails whenever necessary on the relevant platforms.
• Troubleshooting technical issues pertaining to Order deliveries, onboarding, vouchers, discounts, payments / bills etc..
• Quality check on posts made by customers.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking to customers through a series of actions to resolve a problem.
• Following up with customers /restaurants to ensure the problem is resolved.
• Managing multiple cases at one time.

Skills

Communication skills

Relationship building

Analytical skills

Problem-solving

Written & verbal communication

Education

Any Graduate

Job description

We are looking for technically skilled candidates with excellent interpersonal skills for the Customer Success position. You are responsible for troubleshooting technical issues (relating to app & order delivery), providing timely customer feedback, and supporting the onboarding of new restaurants, among other duties.

Responsibilities

• Regular and intuitive response to customer queries and feedback
• Understanding the customer requirements and relaying the same to respective teams / departments.
• Attending and making calls, responding to chats and emails whenever necessary on the relevant platforms.
• Troubleshooting technical issues pertaining to Order deliveries, onboarding, vouchers, discounts, payments / bills etc..
• Quality check on posts made by customers.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking to customers through a series of actions to resolve a problem.
• Following up with customers /restaurants to ensure the problem is resolved.
• Managing multiple cases at one time.

Requirements

• Ability to stretch self to reach customer satisfaction and provide an error free product.
• Any Graduate with minimum 1-3 years' experience in similar roles
• Should be high on initiative, relationship building and analytical skills.
• Prior experience in customer support or tech support or similar role is advantage
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Should be fluent in English , Hindi & Kannada.