Customer Support Executive

Advancex Ai; Delhi, Mumbai; Hybrid; INR 300,000 - 420,000; Full time

Job summary

Advancex Ai in India seeks a client-facing Operations Associate to be the first point of contact for outlet owners and managers, addressing queries and resolving issues quickly.

You will coordinate with Zomato and Swiggy teams to resolve live client queries via WhatsApp and email, build professional relationships, and track daily/weekly performance. This role is remote with base in Mumbai or Delhi NCR and offers growth into senior account leadership.

Qualifications

• Experience in directly interacting with customers or clients and resolving their queries.
• Strong written and spoken English.
• A problem solving mindset and enjoy figuring things out.
• Intermediate level Excel experience.

Responsibilities

• Be the first point of contact for our clients' outlet owners and managers and resolve queries quickly.
• Resolve live client queries over WhatsApp and e-mail, coordinating with Zomato and Swiggy teams as needed.
• Build professional relationships with clients through regular communication.
• Track daily and weekly performance for each outlet and prepare reports using Excel and internal tools.

Skills

Customer interaction

English proficiency

Problem solving

Excel

Job description

Before you apply, please go through the details below closely. This saves time on both sides, and helps us get back to genuinely interested candidates faster.

Role & responsibilities

• Be the first point of contact for our clients' outlet owners and managers, answering queries and resolving issues quickly
• Resolve live client queries over WhatsApp and e-mail, coordinating with the Zomato and Swiggy teams wherever needed
• Build real working relationships with clients through regular, professional communication
• Track daily and weekly performance for each outlet, flag anything unusual before the client has to ask, and prepare and share reports using Excel and other automated internal tools
• Keep situations under control and work closely with our internal team so escalations are rare, and the few that do come up are closed out on time
• Once you move into a senior role, run weekly review calls with clients and lead their account

Preferred candidate profile

• Some experience in directly interacting with customers or clients and resolving their queries, this can be from customer support, account management, or a client facing operations role, internships count. Experience limited to MIS, reporting or backend work only will NOT be a fit for this role.
• Strong written and spoken English
• A problem solving mindset, you should enjoy figuring things out rather than waiting to be told
• Comfortable with Excel, intermediate level is enough to start
• Based in Mumbai or Delhi NCR only, this role is WFH
• Someone who takes ownership and follows through, we would rather have fewer people who finish what they start