Customer Success / Client Engagement

ZONO Tradetech Private Limited; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

ZONO Tradetech Private Limited in Hyderabad seeks a Customer Success / Client Engagement professional to help customers understand the platform, resolve queries, and maximize value after onboarding.

Fresh graduates with strong communication and fluency in English and Hindi are encouraged to apply. You will work closely with product, support, and sales teams to drive adoption and ensure customer satisfaction.

Qualifications

• Fresh graduates welcome with strong communication skills.
• Good English and formal Hindi skills are mandatory.
• Ability to explain product features in simple terms.
• Familiarity with SaaS/billing software is a plus.

Responsibilities

• Post-Go-Live Support: handhold clients and answer daily queries via calls, WhatsApp or email.
• Drive product usage by tracking activity and promoting high-value features.
• Feature training and knowledge sharing with clients and internal teams.
• Relationship management with distributors, retailers, and brand teams.
• Coordinate with Product, Support and Customer Success to relay feedback and track adoption metrics.

Skills

Strong communication

English & Hindi

Customer relationship

SaaS knowledge

Documentation

Tools

CRM software

Ticketing systems

WhatsApp for support

Job description

Title: Customer Success / Client Engagement

Experience: 0–2 years (Freshers with strong communication skills can apply)

About the Role

Once a client is onboarded and goes live on our platform, the real journey begins — and that's where YOU come in.

Your role is to help our customers understand the product better, use it more effectively, and get maximum value from it. You’ll be the bridge between our product and our customers, ensuring smooth usage, solving queries, and encouraging adoption of new features.

This is a customer-facing role where communication, patience, and product understanding play a huge role.

What You Will Do

1. Post-Go-Live Support

• Handhold clients once they start using the product.
• Answer their day-to-day queries through calls, WhatsApp, or email.
• Ensure they are comfortable using core features.

2. Drive Product Usage

• Track client usage and proactively reach out if usage drops.
• Educate clients about features they are not using yet.
• Encourage adoption of high-value features that improve their business workflows.

3. Feature Training & Knowledge Sharing

• Train clients on new updates and features.
• Share best practices and tips to maximize product value.
• Conduct refresher sessions for client teams whenever required.

4. Relationship Management

• Build strong rapport with distributors, retailers, and brand teams.
• Understand their business needs and align product value accordingly.
• Identify opportunities to upsell or activate additional modules.

5. Internal Coordination

• Work closely with Product, Support, and Customer Success teams.
• Share client feedback and recurring issues with internal teams for improvement.
• Track adoption metrics and share weekly insights.

What We’re Looking For

• Good communication in English & Formal Hindi is mandatory
• Ability to explain product features in simple terms.
• Curious, patient, and eager to learn.
• Basic understanding of SaaS products or billing software/ERP is a plus.
• Good with follow-ups and relationship-building.
• Comfortable talking to distributors, brands, retailers, and business owners.

Nice to Have

• Experience in client servicing, support, or account management.
• Exposure to CRM tools or ticketing systems.
• Basic understanding of supply chain or general trade workflows.

Why Join Us?

• Be part of a fast-growing SaaS company transforming how India buys & sells on WhatsApp.
• Work directly with business owners and decision-makers.
• Learn product, customer success, sales, and business operations.
• Fast growth opportunities for high performers.

Required Skills