Customer Service Executive

Policybazaar.com; Haryana; On-site; INR 255,000 - 400,000; Full time

Benefits offered by this job

Shift timing: 10 Am-7 Pm

Salary budget: 2.55 LPA - 4 LPA

Job summary

Policybazaar.com in Haryana, India is seeking a dedicated Customer Support Executive to handle inquiries and deliver exceptional service, ensuring customer satisfaction.

The role involves handling calls, outbound follow-ups, resolving issues, and maintaining CRM records while meeting performance targets and collaborating with the team. Fresh graduates are welcome.

Qualifications

• Graduates are welcome. Freshers can also apply.
• 0-4 years of experience in customer support (voice process).
• Excellent verbal communication skills in English.
• Good listening skills, patience, and empathy when dealing with customers.
• Basic computer knowledge (MS Office, Email, CRM tools).

Responsibilities

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service standards and processes.

Skills

English communication

Active listening

CRM tools

MS Office

Education

Graduates welcome; freshers can apply

Tools

CRM tools

MS Office

Job description

Job Description

About the Role

We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries and providing exceptional service to ensure customer satisfaction.

Contact Person

KASHISH SINGH | |

Responsibilities

• Handle incoming calls and respond to customer queries in a timely and professional manner.


• Make outbound calls to customers for follow-ups, feedback, or information updates.


• Resolve product/service-related issues effectively, escalating when necessary.


• Maintain a high level of customer satisfaction by providing accurate information and support.


• Document all customer interactions and update CRM systems.


• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.


• Work closely with the team to improve service standards and processes.

Qualifications

• Graduates are welcome. Freshers can also apply.


• 0-4 years of experience in customer support (voice process).


• Excellent verbal communication skills in English.


• Good listening skills, patience, and empathy when dealing with customers.


• Basic computer knowledge (MS Office, Email, CRM tools).

Required Skills

Good command over English (spoken) or Malayalam, Marathi, and Tamil

Preferred Skills

• Experience in customer support is a plus.

Pay range and compensation package

• Shift Timing: 10 Am-7 Pm


• Salary Budget: Fresher - 2.55 LPA - 4 LPA


• Experienced with more than 6 months of experience: 20-25 % hike on your Last CTC or max 4.2LPA

Equal Opportunity Statement

We are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.