Customer Support Executive

Genxlead; Indore District; On-site; INR 250,000 - 400,000; Full time

Job summary

Genxlead is seeking a Customer Support Executive for our office in Chennai. The role involves handling inbound and outbound calls, email and chat support, and driving sales and lead conversions.

The ideal candidate will have strong English and Hindi communication, basic computer skills, and experience in BPO or customer support. This is an on-site, office-based position with growth opportunities.

Qualifications

• Fresher to 5 years of experience in customer support or related fields.
• Excellent communication in English and Hindi.
• Proficient in MS Excel, email and CRM tools.
• Experience in BPO/Call Centre/Sales/Customer Support.
• Knowledge of chat tools, ticketing systems and CRM.

Responsibilities

• Handle inbound & outbound calls.
• Provide Email & Chat Support.
• Achieve sales & lead conversion targets.
• Maintain accurate CRM records & reports.
• Ensure customer satisfaction and timely resolutions.

Skills

Communication

Persuasion

Negotiation

Customer-first

Tools

CRM

Ticketing systems

Chat tools

MS Excel

Email

Job description

Position : Customer Support Executive

Location : Vanagaram (Chennai)

Experience : Fresher to 5 years

Work Mode : Work from Office

Key Responsibilities

• Handle Inbound & Outbound calls
• Provide Email & Chat Support
• Achieve sales & lead conversion targets
• Maintain accurate CRM records & reports
• Ensure customer satisfaction and timely resolutions

Required Skills

• Excellent communication skills (English & Hindi)
• Basic computer knowledge (MS Excel, Email, CRM)
• Strong persuasion & negotiation skills
• Customer-first approach
• Experience in BPO / Call Centre / Sales / Customer Support
• Knowledge of chat tools, ticketing systems & CRM