Customer Support Executive

Pagaar India; Chennai District; On-site; INR 391,000 - 614,000; Full time

Job summary

GIRI CONSULTANCY in Chennai is seeking a Customer Support Executive to join our office in Karapakkam. Freshers are welcome and immediate joining is preferred; you will handle inbound/outbound calls, emails, and live chat to resolve customer queries with empathy.

The role requires strong English communication, active listening, basic CRM tools, and flexibility to work in rotating shifts. Salary ranges from ₹35,000 to ₹55,000 per month, with annual CTC from ₹4.2 LPA to ₹6.6 LPA.

Qualifications

• Graduate or diploma holder with strong communication skills.
• Experience in customer support is not mandatory; freshers welcome.
• Ability to use basic CRM tools and learn new software quickly.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Identify customer needs and provide accurate solutions.
• Maintain high customer satisfaction with polite, empathetic support.
• Escalate complex issues to relevant teams when needed.
• Record interactions accurately in the CRM system.
• Meet or exceed individual and team performance metrics.

Skills

English communication

Active listening

CRM tools

Rotational shifts

Education

Any Graduate / Undergraduate / Diploma

Tools

Zendesk

Freshdesk

Salesforce

Job description

# Customer Support Executive in ChennaiGIRI CONSULTANCYGraduateBPO / Call Centre / ITESExperienceFresherSalary Package₹4,00,000 - ₹7,00,000 P.A.Work LocationKarapakkam, Chennai, Tamil NaduJob TypeFULL TIMEPosted: 24/09/2026 Actively Reviewing ResumesJob ID: #B8ZBFGWR## Job DescriptionTarget Role:Customer Support Executive in ChennaiEligibility:GraduateDirect Process:0% Placement Charges**JobDescription: Customer Support Executive****JobOverview**Weare looking for a vibrant, empathetic, and clear-speaking **Fresher** tojoin our customer success team as a **Customer Support Executive** at ouroffice in **Karapakkam, Chennai**. If you possess excellent communicationskills, love helping people resolve their queries, and can start **immediately**,this is a fantastic opportunity to build a career in a fast-growing industry.**KeyInformation**· **Position:** Customer Support Executive· **Experience:** Freshers (0 - 1 year experience / Call center or customerservice internships are a plus)· **Location:** Karapakkam, Chennai (In-Office)· **Joining Status:** **Immediate Joiners Only** (Max 7 days notice period)· **Monthly Salary:** ₹35,000 to ₹55,000 per month· **AnnualCompensation (CTC):** **₹4,20,000 to ₹6,60,000 Per Annum(4.2 LPA - 6.6 LPA)****KeyResponsibilities**· Handle inbound and outbound customerinteractions via phone calls, emails, and live chat professionally.· Identify customer needs, answerquestions quickly, and provide accurate solutions to resolve their queries.· Maintain a high level of customersatisfaction by delivering polite, empathetic, and efficient support.· Escalate complex issues to theappropriate internal tech or management teams when necessary.· Keep accurate records of customerinteractions, comments, and complaints in the CRM system.· Meet or exceed individual and teamperformance metrics (tats, quality scores, and customer feedback).**RequiredSkills & Qualifications**· **Communication:** Exceptional verbal and written communication skills in **English**(fluency in regional languages is an added advantage).· **Listening Skills:** Ability to active-listen to customer concerns patiently andde-escalate stressful situations calmly.· **Tech Savvy:** Basic computer proficiency, fast typing speed, andwillingness to learn CRM tools (like Zendesk, Freshdesk, or Salesforce).· **Availability:** Flexibility to work in rotational shifts based on businessrequirements.· **Education:** Any Graduate / Undergraduate / Diploma holders with strongcommunication skills can apply.---