Customer Support Executive

Documitra; Indore, Jaipur; On-site; INR 300,000 - 540,000; Full time

Job summary

Documitra is seeking an energetic sales professional for outbound B2B calling. You will introduce our products, understand client needs, and cultivate opportunities through cold calls and referrals.

The role requires strong English communication and a willingness to work night shifts, with emphasis on building client relationships, qualifying leads, and achieving targets in a performance-driven environment.

Qualifications

• Excellent spoken and written English required.
• Night shift availability is required.
• Freshers with strong communication skills may apply.
• Ability to understand customer requirements and identify sales opportunities.
• Target-oriented in a performance-driven environment.
• Comfortable making outbound calls to business clients.

Responsibilities

• Make outbound calls to prospective business clients and introduce company products/services.
• Understand business requirements and pain points of potential clients.
• Pitch products/services to B2B customers clearly.
• Generate and qualify leads through cold calling, referrals, and databases.
• Handle initial client conversations and identify genuine sales opportunities.
• Follow up with potential clients and maintain communication throughout the sales cycle.
• Maintain records of calls, leads, follow-ups, and sales activities.

Skills

Outbound calls

English communication

Negotiation

Interpersonal skills

Night shift readiness

Tools

CRM

Excel

Job description

Job Responsibilities

• Make outbound calls to prospective business clients and introduce company products/services.
• Understand the business requirements and pain points of potential clients.
• Clearly explain and pitch the companys products/services to B2B customers.
• Generate and qualify leads through cold calling, referrals, databases, and other available sources.
• Handle initial client conversations professionally and identify genuine sales opportunities.
• Follow up with potential clients regularly and maintain proper communication throughout the sales cycle.
• Maintain records of calls, leads, follow-ups, and sales activities.
• Coordinate with the internal team to ensure smooth communication and handover of qualified leads.
• Work towards achieving daily/weekly/monthly sales and lead-generation targets.
• Build and maintain positive professional relationships with existing and potential clients.
• Handle basic objections and queries professionally and escalated complex requirements to the concerned team.
• Stay updated about company offerings, pricing, and key value propositions.

Requirements

• Good spoken and written English communication skills.
• Strong communication, negotiation, and interpersonal skills.
• Comfortable making outbound/cold calls to business clients.
• Ability to understand customer requirements and identify sales opportunities.
• Confident, persuasive, and professional approach during client conversations.
• Comfortable working in night shifts.
• Basic computer knowledge and ability to maintain records in Excel/CRM.
• Good listening skills and ability to handle objections positively.
• Target-oriented and willing to work in a performance-driven environment.
• Freshers with strong communication skills and willingness to learn can apply.

Preferred Skills

• Prior experience in B2B sales, telecalling, inside sales, business development, or lead generation will be an advantage.
• Experience in handling business clients or decision-makers.
• Strong follow-up and relationship-building skills.
• Quick learner with a problem-solving and result-oriented mindset.
• Ability to remain calm, confident, and professional during challenging conversations.

Key Performance Areas (KPIs)

• Number of outbound calls made.
• Qualified leads generated.
• Follow-ups completed.
• Meetings/demos scheduled.
• Conversion of leads into clients.
• Monthly sales/revenue achieved.
• Customer and lead follow-up quality.
• Accuracy of sales/CRM records.