Customer Support Executive

Ciel HR; India; Hybrid; INR 201,000 - 312,000; Full time

Job summary

Ciel HR is seeking a customer support professional based in South India to handle inquiries via phone, email, or chat. The role requires excellent communication, problem-solving, and time-management skills, with a willingness to work in rotational shifts and variable weekly offs.

You will engage with customers to provide accurate information and ensure resolution using the appropriate tools and systems. Ideal candidates are currently employed with a short employment gap and based in South India,

Qualifications

• Excellent communication skills both verbal and written.
• Ability to multitask, prioritize and manage time effectively.
• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information using the right tools and systems.
• Follow up to ensure resolution and maintain communication with customers.
• Escalate complex issues to appropriate departments or supervisor, as necessary.
• Meet personal/team performance targets and service quality standards.

Responsibilities

• Excellent communication skills both verbal and written.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask, prioritize, and manage time effectively.
• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information using the right tools and systems.
• Follow up to ensure resolution and maintain communication with customers.
• Escalate complex issues to appropriate departments or supervisor, as necessary.
• Meet personal/team performance targets and service quality standards.
• Must be willing to work in rotational shifts
• Rotational week offs days off may vary and are not fixed to weekends.

Skills

Excellent communication

Currently employed

South India based

Job description

Role & responsibilities

• Excellent communication skillsboth verbal and written.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask, prioritize, and manage time effectively.
• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information using the right tools and systems.
• Follow up to ensure resolution and maintain communication with customers.
• Escalate complex issues to appropriate departments or supervisor, as necessary.
• Meet personal/team performance targets and service quality standards.
• Must be willing to work in rotational shifts
• Rotational week offs days off may vary and are not fixed to weekends.

Preferred candidate profile

• Must have excellent communication skill
• Must be working currently (Maximum 4 months gap in considerable)
• Must be based at anywhere in South India