Customer Support Executive

Digivance Solutions; Gurugram District; On-site; INR 210,000 - 300,000; Full time

Benefits offered by this job

Cab facility

Job summary

Digivance Solutions in Gurugram is seeking a Customer Support Executive for Travel Process. The role is based in the Gurgaon office with work-from-office mode, rotational shifts, and a 5-day work week supported by cab facilities in the hiring zone.

You will handle travel-related inquiries via voice and non-voice channels, assist with bookings, modifications, and cancellations, and coordinate with internal teams to ensure accurate information and smooth customer experiences.

Qualifications

• Minimum 6 months of experience in a Travel Process / Travel Customer Support role.
• Excellent verbal and written communication skills.
• Good customer handling and problem-solving abilities.
• Willing to work in rotational shifts and week-offs.
• Candidates who can work from the Gurgaon office.

Responsibilities

• Handle customer queries through voice and non-voice channels.
• Assist customers with travel-related queries, bookings, modifications, cancellations, etc.
• Provide accurate information and ensure a smooth customer experience.
• Maintain required productivity and customer satisfaction metrics.
• Coordinate with internal teams to resolve customer concerns.

Skills

Verbal communication

Written communication

Customer handling

Problem solving

Rotational shifts

Job description

WE’RE HIRING | CUSTOMER SUPPORT EXECUTIVE – TRAVEL PROCESS

Work Mode: Work from Office

Working Days: 5 Days Working

Cab Facility: Both-side cab within the hiring zone

Shifts: Rotational Shifts

Week Off: Rotational Week Off

Process: Blended Customer Support – Travel Process

What We’re Looking For

• Minimum 6 months of experience in a Travel Process / Travel Customer Support role
• Excellent communication skills (verbal & written)
• Good customer handling and problem-solving abilities
• Comfortable working in rotational shifts and rotational week-offs
• Candidates who can work from the Gurgaon office

Key Responsibilities

• Handle customer queries through voice and non-voice channels
• Assist customers with travel-related queries, bookings, modifications, cancellations, etc.
• Provide accurate information and ensure a smooth customer experience
• Maintain required productivity and customer satisfaction metrics
• Coordinate with internal teams whenever required to resolve customer concerns