Customer Support Executive

Aionos; Sector 10; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Cab facility

Job summary

Aionos is seeking a Customer Support Expert for its Domestic Voice Process in Noida. The role focuses on voice-based customer interactions in the Travel / Airline / OTA domain, handling bookings, changes, and refunds with a customer-first approach.

The candidate should have 6 months to 2 years of experience in domestic voice or contact centre roles, with travel/OTA exposure preferred. Immediate joining is favored, and 30 KM radius from Noida Sector 142 is required.

Qualifications

• Graduate candidates preferred.
• Freshers are not eligible.
• 6 months to 2 years of experience in Domestic Voice/Contact Centre/Customer Service.
• Travel/Airline/OTA experience preferred.
• Excellent verbal communication and customer-handling skills.

Responsibilities

• Handle customer queries and provide timely and accurate resolutions over voice.
• Assist customers with flight bookings, rescheduling, cancellations, refunds, and related travel queries.
• Maintain a high standard of customer service and ensure a positive customer experience.
• Follow process guidelines, quality standards, and defined SOPs.
• Maintain customer data confidentiality and ensure compliance with company policies.
• Achieve defined productivity, quality, and performance targets.

Skills

Verbal communication

Customer handling

Experience in contact centre

Education

Graduate qualification

Job description

Customer Support Expert -Domestic Voice Process

About the Role

We are hiring Customer Support Experts for our Domestic Voice Process in the Travel / Airline / OTA domain.

The ideal candidate should have strong communication skills, a customer-first approach, and prior experience in a voice-based customer service/contact centre environment.

Key Responsibilities

• Handle customer queries and provide timely and accurate resolutions over voice.
• Assist customers with flight bookings, rescheduling, cancellations, refunds, and related travel queries.
• Maintain a high standard of customer service and ensure a positive customer experience.
• Follow process guidelines, quality standards, and defined SOPs.
• Maintain customer data confidentiality and ensure compliance with company policies.
• Achieve defined productivity, quality, and performance targets.

Candidate Requirements

• Graduate candidates preferred.
• Freshers are not eligible.
• Minimum 6 months to maximum 2 years of experience in Domestic Voice / Contact Centre / Customer Service.
• Travel / Airline / OTA experience preferred.
• Excellent verbal communication and customer-handling skills.
• Comfortable working in a 247 rotational shift environment.
• Candidates who can join immediately are preferred.
• Candidate should be within the 30 KM hiring radius of Noida Sector 142.

Work & Shift Details

• 5 days working with rotational week-offs.
• 247 rotational shifts.
• 10-hour shift duration, including a 1-hour break.
• Cab facility available during odd hours/night shifts.

Important:-

Location: Sector 142, Noida

Department: Customer Support / Contact Centre

Process: Domestic Voice Travel / Airline / OTA

Working Days: 5 Days Working

Shift: 247 Rotational Shifts & Rotational Week-offs

Shift Duration: 10 Hours (including 1-hour break)

Joining: Immediate Joiners Preferred

Date of Joining: 17th September

Hiring Radius: Candidates residing within 30 KM of Noida Sector 142.

Cab Facility: Available during odd hours / night shifts