Walk-in | Customer Support Executive

Aionos

Dadri, Greater Noida, Delhi

On-site

INR 279,000 - 424,000

Full time

14 days+

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Benefits offered by this job

Shuttle service from Botanical Garden

Cab facility for night shifts

Career growth & internal promotion

Professional & supportive environment

Learning and development programs

Opportunity to work in Travel &航空业

Reward & recognition programs

Job summary

Aionos in Noida is hiring Customer Support Executives (Voice Process) for Domestic and International travel processes. Join a dynamic team delivering exceptional travel experiences with strong communication and customer-first focus.

Roles involve handling voice queries, flight bookings, and issue resolution across domestic and international customers. Rotational shifts, cab facility for night shifts, and ample growth opportunities are offered.

Qualifications

Graduate in any discipline.
Minimum 6 months of experience in Customer Service / Voice Process for Domestic voice process.
Good communication skills in English.

Responsibilities

Handle customer queries via voice support professionally and efficiently.
Assist customers with flight bookings, cancellations, rescheduling, and travel-related concerns.
Provide accurate information and timely resolutions to ensure customer satisfaction.
Maintain high-quality customer service standards.
Follow process guidelines, compliance policies, and quality metrics.
Update customer interactions and records accurately in the system.
Coordinate with internal teams for quick issue resolution.
Achieve individual and team productivity targets.

Skills

Verbal communication

Customer service

Typing speed

Rotational shifts

Interpersonal skills

Positive attitude

Target-driven

Education

Any degree

Job description

Hiring for Customer Support Executive (Voice Process) Domestic & International Travel Process

Location: Aionos, 1st Floor, Stellar 1423, Sector 142, Noida
Work Schedule: 5 Days Working | Rotational Shifts & Weekly Offs
Transport Facility: Cab facility provided for night shifts. Shuttle service is available from Botanical Garden Metro Station to the office

Build Your Career in the Fast-Growing Travel Industry!

Are you passionate about customer service and looking for an exciting opportunity in the Travel & Aviation sector? We are hiring Customer Support Executives (Voice Process) for our Domestic and International Travel Processes.

Join a dynamic team where your communication skills, customer-first approach, and enthusiasm can help create exceptional travel experiences for customers across the globe.

Key Responsibilities

Handle customer queries via voice support professionally and efficiently.
Assist customers with flight bookings, cancellations, rescheduling, and travel-related concerns.
Provide accurate information and timely resolutions to ensure customer satisfaction.
Maintain6* high-quality customer service standards.
Follow process guidelines, compliance policies, and quality metrics.
Update customer interactions and records accurately in the system.
Coordinate with internal teams for quick issue resolution.
Achieve individual and team productivity targets.

Eligibility Criteria

Domestic Voice Process