Customer Support Executive

NEODRIFT®; Delhi; Remote; INR 300,000 - 520,000; Full time

Job summary

NEODRIFT® is seeking a Customer Support Executive for full-time remote work from Delhi to manage customer inquiries across calls, emails, and messages, resolve issues, and deliver product support with a focus on timely responses and high satisfaction.

You will document interactions, coordinate with internal teams, and help improve service quality while maintaining professional communication across channels.

Qualifications

• Experience in online customer support across multiple channels.
• Strong problem-solving and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with CRM systems and basic Excel usage.

Responsibilities

• Handle customer inquiries via calls, emails, WhatsApp and other channels.
• Resolve complaints and provide appropriate solutions within timelines.
• Assist with product-related queries and basic troubleshooting.
• Maintain accurate records of customer interactions and support activity.
• Coordinate with internal teams to resolve issues efficiently.
• Maintain high customer satisfaction and monitor feedback for improvements.

Skills

Online Customer Support

Problem Solving

Multitasking

Excel (Basic-Intermediate)

Education

Bachelor's degree or equivalent in related field

Tools

CRM Software

Job description

# JOB OPENING: Customer Support Executive

**Employment Type:** Full-time

**Mode:** WFH

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Company Description

NEODRIFT® is a premier destination for innovative car and bike accessories, offering a wide range of high-quality products such as art leather seat covers, car neck cushions, back support cushions, and durable car organizers. Designed for vehicles from leading brands such as Tata, Hyundai, Maruti, and Mahindra, NEODRIFT® combines functionality, comfort, and style.

Our collection includes premium seat cushions, microfiber cloths, and water-resistant accessories crafted for durability and optimal protection. We are committed to enhancing our customers' driving experience through high-quality automotive accessories. Visit [www.neodrift.in](http://www.neodrift.in) to explore our complete product range.

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Role Description

This is a full-time WFH role for a Customer Support Executive. The position is based in Narela Industrial Area, Delhi, with the flexibility to work remotely when required.

The Customer Support Executive will be responsible for managing customer interactions across multiple channels, addressing inquiries, resolving complaints, and providing product-related support. The role involves ensuring timely responses to customer queries, maintaining high levels of customer satisfaction, and collaborating with internal teams to deliver an excellent customer experience.

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Key Responsibilities

• Handle customer inquiries through calls, emails, WhatsApp, marketplaces, and other support channels.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Assist customers with product-related queries and basic troubleshooting.
• Maintain accurate records of customer interactions and support activities.
• Coordinate with internal teams to resolve customer concerns efficiently.
• Ensure a positive customer experience and maintain high customer satisfaction levels.
• Monitor customer feedback and suggest improvements to enhance service quality.

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Qualifications

• Strong experience or understanding of Customer Support, Customer Satisfaction, and Customer Service principles.
• Proficiency in managing online customer support and resolving customer inquiries through digital channels.
• Experience in handling product-related queries and providing technical assistance when required.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask effectively and prioritize customer needs in a fast-paced environment.
• Familiarity with CRM software and customer support tools is an added advantage.
• Bachelor's degree or equivalent experience in Customer Support, Business Administration, or a related field is preferred.

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Required Skills

• Online Customer Support
• Problem Solving
• Multitasking
• CRM Software (Preferred)
• Microsoft Excel (Basic to Intermediate)