Customer Support - Intern

Finhaat; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Job summary

Finhaat in Gurugram seeks a Customer Support Executive to provide exceptional service via chat and ticketing systems. The ideal candidate will maintain records of customer interactions, ensure timely resolutions of inquiries, and achieve performance targets. Proficiency in English and Hindi is required, along with basic computer knowledge. This role is work from office on a 6-day work week, offering the opportunity to be part of a fast-growing Agri-tech startup that values customer-centric processes.

Qualifications

• Basic computer knowledge required.
• Understanding of customer-centric processes.
• Good communication skills in English and Hindi are essential.

Responsibilities

• Provide exceptional customer support via chat and ticketing systems.
• Ensure timely and accurate resolution of customer queries.
• Maintain and update customer interaction records.
• Achieve individual performance targets.

Skills

Customer support skills

Computer knowledge

Communication in English

Communication in Hindi

Job description

Job Description

AGRIM is a fast-growing agri-tech startup building an on-demand B2B Agri-inputs marketplace. Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. AGRIM has scaled up rapidly across India, with 10% of the overall customer universe already onboarded on the platform.

Our Founders are IIT/IIM graduates and ex-entrepreneurs (with successful exits) and we have also built one of the best start-up teams, with senior executives from Tier-1 education institutes, e-commerce companies such as Amazon, Hopscotch, Policy Bazaar, etc. and experienced industry professionals from the agriculture sector.

• B2B e-commerce marketplace for Agri-Inputs (Total Market potential of $50 billion)
• Founded by Ex-entrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain
• Backed by 4 Tier-1 Investors
• Growing 5X Month on Month
• Onboarded 1000+ Manufacturers | 100000+ Retailers | Active across India
• 350+ Full time employees

Key Responsibilities

1. Provide exceptional customer support via chat and ticketing systems.
2. Ensure timely and accurate resolution of customer queries and issues.
3. Maintain and update customer interaction records.
4. Achieve individual performance targets.

Requirements

• Basic computer knowledge.
• Understanding of Customer centric process.
• Good Communication in English & Hindi both.

NOTE : This role is completely work from office & 6-days (Mon-Sat) in Sector-66, Gurugram, Haryana