Customer Experience

WaterScience; Bengaluru; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

WaterScience is seeking a Customer Support specialist in Bengaluru to deliver timely, accurate, and customer-focused assistance across the customer journey—from pre-sales to post-sales.

You will collaborate with sales, logistics, and technical teams to ensure smooth order processing, installation, and service, while updating the CRM and supporting demos.

Qualifications

• 1–3 years experience in customer support or similar roles.
• Strong spoken and written communication in English and Hindi.
• Confident handling conversations via calls, email and chat.
• Strong problem-solving and customer-first approach.

Responsabilités

• Answer pre-sales questions and help customers choose the right product.
• Resolve post-sales queries related to orders, installations, troubleshooting, and product usage.
• Schedule product demos and follow up with leads.
• Handle customer queries and objections until deal closure.
• Coordinate with production, logistics, installation, technical and support teams.
• Update quotations and ensure billing and order confirmations.
• Record customer interactions in the CRM and track open cases.

Connaissances

Customer support

Communication skills

English & Hindi

Outils

CRM software

Odoo

Description du poste

Experience

1–3 years

Work Type

Full-time, 8:00 am - 8:00 pm (9-hour rotational shift)

The role, in one line

Be the voice of WaterScience by delivering timely, accurate, and customer-focused support across every stage of the customer journey.

Why this role matters

Great products deserve great support. This role ensures our customers have a smooth experience, from choosing the right solution to receiving help after their purchase. By resolving queries efficiently and working closely with other teams, you'll play an important role in building customer confidence and strengthening the WaterScience brand.

What you'll do

Customer Support

• Answer pre-sales questions and help customers choose the right product.
• Resolve post-sales queries related to orders, installations, troubleshooting, and product usage.
• Schedule product demos and follow up with leads.
• Handle customer queries and objections and follow up until deal closure.
• Manage customer communication from enquiry to order confirmation and installation.
• Share quotations, update Odoo, and ensure billing and order confirmation.
• Coordinate with production, logistics, installation, technical, and support teams.
• Handle inbound and outbound customer interactions through phone calls, emails, and chat.
• Follow up with customers to ensure issues are resolved on time.
• Deliver a professional, friendly, and consistent support experience.

CRM & Documentation

• Record customer interactions and update the CRM accurately.
• Track open cases and ensure timely follow-ups.
• Identify recurring issues and share feedback to improve products and processes.
• Work closely with the sales, logistics, and technical teams to resolve customer issues.
• Share customer feedback that helps improve the overall customer experience.

What you'll need

• 1–3 years of experience in customer support, customer service, or a similar role.
• Strong spoken and written communication skills in English and Hindi.
• Confidence handling customer conversations over calls, email, and chat.
• Strong problem-solving skills and a customer-first approach.

Nice to have

• Experience using CRM or customer support software.
• Experience supporting a D2C or e-commerce brand.
• Experience in the home appliances, consumer products, or water solutions industry.

What you'll get

• The opportunity to work with one of India's growing home water solutions brands.
• Exposure to customer experience across sales, logistics, and technical operations.
• A collaborative team where you'll learn, take ownership, and grow your career.

About WaterScience

WaterScience started in 2014 with a simple idea: the water you bathe, wash, and cook with deserves as much attention as the water you drink. A decade on, our range of shower and tap filters, water softeners, and hard-water solutions is trusted by over 2 million people every day. What began in a small Bangalore warehouse is now a 120+ person team across 6 cities in India.

Our vision: to set new standards in non-drinking water filtration while fostering healthier lives and a more sustainable planet.