Customer Support Executive - Heartyculture Nursery Products LLP

Keka Technologies Private Limited; Chegur; On-site; INR 279,000 - 446,400; Full time

Job summary

ESP Engineered is seeking a Customer Support Executive based in Chegur, Telangana. This full-time role requires 2-3 years of experience in customer service or sales support. Candidates should possess excellent communication skills, a customer-service orientation, strong problem-solving abilities, and attention to detail. A bachelor's degree is preferred. Responsibilities include assisting customers via phone and email, resolving issues, and coordinating with the sales team. Competitive candidates will have experience with CRM software and demonstrate adaptability in a dynamic environment.

Qualifications

• Excellent communication skills to interact with customers and teams.
• Strong commitment to exceptional customer service.
• Ability to analyze and solve problems calmly.
• Accurate data entry and record-keeping skills.
• Collaboration with cross-functional teams.
• Proficiency in relevant software and tools.
• Previous experience in customer service or sales support preferred.
• Ability to manage changing priorities effectively.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Assist with order placement and payment processing.
• Develop knowledge of products and services.
• Collaborate with sales team for lead follow-ups.
• Identify and resolve customer issues proactively.
• Maintain accurate records in the CRM system.
• Recommend additional products based on customer needs.
• Gather customer feedback to improve services.
• Train new team members on procedures and techniques.
• Perform administrative tasks as needed.

Skills

Communication Skills

Customer-Service Oriented

Problem-Solving Skills

Attention to Detail

Team Player

Tech-Savvy

Sales Experience

Adaptability

Education

Bachelor's degree

Tools

CRM software

Microsoft Office Suite

Job description

Customer Support Executive - Heartyculture Nursery Products LLP

2-3 years

Full-Time

Responsibilities

• Customer Assistance: Respond promptly and professionally to customer inquiries via phone, email, or chat. Provide accurate information about products, pricing, and promotions.
• Order Processing: Assist customers with placing orders, processing payments, and resolving any issues related to billing.
• Product Knowledge: Develop a deep understanding of the company's products and services to effectively address customer questions and concerns.
• Sales Support: Collaborate with the sales team to follow up on leads, provide product information, and coordinate sales appointments or demonstrations.
• Problem Resolution: Proactively identify and resolve customer issues or complaints, escalating complex issues to the appropriate departments when necessary.
• Documentation: Maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.
• Cross‑Selling and Up‑Selling: Identify opportunities to recommend additional products or services to customers based on their needs and preferences.
• Feedback Collection: Gather customer feedback and insights to help improve products, services, and processes.
• Training and Support: Assist in training new team members on customer service procedures, product knowledge, and sales techniques.
• Administrative Tasks: Perform various administrative duties such as preparing reports, updating databases, and managing inventory levels.

Requirements

• Excellent Communication Skills: Ability to communicate effectively and professionally with customers and internal teams.
• Customer‑Service Oriented: Strong commitment to providing exceptional customer service and resolving customer issues in a timely manner.
• Problem‑Solving Skills: Ability to analyze problems and find creative solutions while remaining calm under pressure.
• Attention to Detail: Accurate data entry and record‑keeping skills are essential for maintaining customer records and processing orders.
• Team Player: Ability to collaborate with cross‑functional teams and contribute to a positive work environment.
• Tech‑Savvy: Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
• Sales Experience: Previous experience in customer service or sales support roles is preferred.
• Adaptability: Ability to adapt to changing priorities and multitask effectively in a fast‑paced environment.

Education and Experience

Bachelor's degree preferred.

Previous experience in customer service, sales support, or related field is advantageous. (2‑3 years experience above)