Customer Care Executive

House of Atri; C Block, Sushant Lok Phase 1; On-site; INR 300,000 - 420,000; Full time

Job summary

ATRI is seeking a warm, articulate customer experience specialist to join our fashion brand. You’ll handle queries across WhatsApp, calls, Instagram and email, assist customers with orders, sizing, returns and exchanges, and follow up to ensure timely resolutions.

You should communicate fluently in English and Hindi, be patient and customer-first, excel at follow-up and coordination, multitask across conversations, and use WhatsApp Business and CRM tools.

Qualifications

• Excellent communication skills in English and Hindi.
• Warm, patient and customer-first approach.
• Strong follow-up and coordination skills.
• Ability to multitask and manage multiple conversations.
• Good understanding of WhatsApp Business & CRM tools.
• E-commerce, fashion or retail experience is a plus.

Responsibilities

• Handle customer queries across WhatsApp, calls, Instagram & email.
• Assist customers with orders, sizing, returns & exchanges.
• Follow up on pending queries and ensure timely resolution.
• Coordinate with the operations, production & dispatch teams.
• Handle customer concerns with patience and professionalism.
• Maintain customer records and update order/CRM information.
• Help create a seamless, premium customer experience.

Skills

English & Hindi communication

Customer-first approach

Follow-up & coordination

Multitasking across conversations

WhatsApp Business familiarity

CRM tools

E-commerce/fashion experience a plus

Tools

WhatsApp Business

CRM tools

Job description

About us:

At ATRI, were building a fashion brand where every customer interaction matters.

Were looking for someone who is warm, articulate, organised and genuinely enjoys helping people.

What youll be doing:

• Handle customer queries across WhatsApp, calls, Instagram & email
• Assist customers with orders, sizing, returns & exchanges
• Follow up on pending queries and ensure timely resolution
• Coordinate with the operations, production & dispatch teams
• Handle customer concerns with patience and professionalism
• Maintain customer records and update order/CRM information
• Help create a seamless, premium customer experience

What were looking for:

• Excellent communication skills in English & Hindi
• Warm, patient and customer-first approach
• Strong follow-up and coordination skills
• Ability to multitask and manage multiple conversations
• Good understanding of WhatsApp Business & CRM tools
• E-commerce, fashion or retail experience is a plus

If youre someone who believes great customer service is about more than just answering queries, we’d love to hear from you.