Customer Support - Intern

Agrim Wholesale Private Limited; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Agrim Wholesale Private Limited in Gurugram is seeking a customer support associate to handle chat and ticketing inquiries for its on-site operations in Sector-66. The role requires strong customer-centricity and consistent performance to keep customers satisfied.

The position is office-based with a 6-day work week (Mon-Sat) in Gurugram, Haryana, demanding excellent communication and problem-solving abilities.

Qualifications

• Basic computer knowledge.
• Understanding of customer-centric processes.

Responsibilities

• Provide exceptional customer support via chat and ticketing systems.
• Ensure timely and accurate resolution of customer queries and issues.
• Maintain and update customer interaction records.
• Achieve individual performance targets.

Skills

Customer support

Chat systems

Ticketing systems

Record keeping

Target driven

Tools

Chat systems

Ticketing systems

Job description

Sector-66, Gurugram, India | Posted on 11/12/2024

AGRIM is a fast-growing agri-tech startup building an on-demand B2B Agri-inputs marketplace. Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. AGRIM has scaled up rapidly across India, with 10% of the overall customer universe already onboarded on the platform.

Our Founders are IIT/ IIM graduates and ex-entrepreneurs (with successful exits) and we have also built one of the best start-up teams, with senior executives from Tier-1 education institutes, e-commerce companies such as Amazon, Hopscotch, Policy Bazaar, etc. and experienced industry professionals from the agriculture sector.

• B2B e-commerce marketplace for Agri-Inputs (Total Market potential of $50 billion)
• Founded by Ex-entrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain
• Backed by 4 Tier-1 Investors
• Growing 5X Month on Month
• Onboarded 1000+ Manufacturers | 1,00,000+ Retailers | Active across India
• 350+ Full time employees

Key Responsibilities

• Provide exceptional customer support via chat and ticketing systems.
• Ensure timely and accurate resolution of customer queries and issues.
• Maintain and update customer interaction records.
• Achieve individual performance targets.

Requirements

• Basic computer knowledge.
• Understanding of Customer centric process.

NOTE : This role is completely work from office & 6-days (Mon-Sat) in Sector-66, Gurugram, Haryana