Customer Support Executive

Silentinfotech; Gandhinagar; On-site; INR 350,000 - 500,000; Full time

Job summary

Silent Infotech is seeking a proactive Customer Support Executive in Gandhinagar to deliver outstanding service across calls, emails, and other channels. You will resolve inquiries, coordinate with internal teams, and ensure a smooth customer experience.

The role requires 3+ years in customer support, fluent English, strong interpersonal skills, and the ability to manage multiple tasks while maintaining customer satisfaction.

Qualifications

• 3+ years of experience in Customer Support or similar role
• Fluent English communication is mandatory
• Ability to handle calls, emails and follow-ups professionally
• Strong interpersonal and problem-solving skills
• Coordinate effectively with internal teams and customers
• Customer-centric approach with a positive attitude

Responsibilities

• Handle customer inquiries via calls, emails and other channels
• Resolve issues efficiently and maintain timely follow-ups
• Coordinate with internal teams to ensure quick resolutions
• Contribute to a seamless and satisfactory customer experience

Skills

Fluent English

Customer service

Communication skills

Tools

CRM software

Job description

At Silent Infotech, we are looking for a proactive and customer‑focused Customer Support Executive who can deliver exceptional support and build strong relationships with customers. This role involves handling customer inquiries, resolving issues efficiently, coordinating with internal teams, and ensuring a seamless customer experience.

This position is ideal for candidates with excellent English communication skills and a passion for customer service. You will interact with customers through calls, emails, and other communication channels, providing timely assistance and maintaining high levels of customer satisfaction. The role offers an opportunity to work in a professional and growth‑oriented environment while contributing to the company's success through effective customer engagement and support.

Experience:

• 3+ Years

Requirements:

• 3+ years of experience in Customer Support, Customer Service, or a similar role
• Fluent English communication is mandatory (verbal and written)
• Ability to handle customer calls, emails, and follow‑ups professionally
• Strong interpersonal and problem‑solving skills
• Ability to coordinate effectively with internal teams and customers
• Customer‑centric approach with a positive attitude

Preferred Skills:

• Experience interacting with domestic and international customers
• Basic knowledge of CRM or support management tools
• Ability to manage multiple tasks and priorities efficiently

If you are confident in your communication skills and enjoy helping customers, we would love to hear from you.