Customer Support Executive

MoreTasks; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

MoreTasks in Gurugram is looking for experienced professionals for their international customer support team. The role requires 3-5 years of expertise in non-voice processes like chat and email support, ensuring high standards of service quality and customer satisfaction. Responsibilities include providing real-time support, handling queries efficiently, and contributing to process improvements. Candidates should possess excellent communication skills and a customer-centric mindset, with familiarity in CRM tools and ticketing systems.

Qualifications

• 3-5 years of experience in international customer support, preferably in chat and email.
• Excellent written communication skills with strong grammar.
• Ability to handle multiple chats simultaneously.

Responsibilities

• Provide real-time support to international customers through chat and email channels.
• Handle customer queries, complaints, and requests efficiently.
• Collaborate with cross-functional teams to resolve customer concerns.

Skills

Customer-centric mindset

Excellent communication skills

Problem-solving attitude

Attention to detail

Tools

CRM tools

Ticketing systems

Chat platforms

Job description

We are looking for experienced and customer-focused professionals to join our international customer support team. The ideal candidate will have strong expertise in non-voice processes such as chat and email support, with the ability to handle global customers efficiently, professionally, and with high accuracy.

Responsibilities

• Provide real-time support to international customers through chat and email channels.
• Handle customer queries, complaints, and requests with accuracy and efficiency.
• Troubleshoot basic technical or product-related issues based on defined processes.
• Maintain high standards of service quality, response time, and customer satisfaction.
• Document customer interactions and update relevant systems/CRM tools promptly.
• Escalate complex cases to the appropriate teams as per SOP.
• Ensure adherence to SLAs, quality parameters, and compliance guidelines.
• Collaborate with cross-functional teams to resolve customer concerns.
• Contribute to process improvement initiatives and knowledge base updates.

Requirements

• 3-5 years of experience in international customer support, preferably in non-voice (chat and email) processes.
• Excellent written communication skills with strong grammar and clarity.
• Excellent comprehension and articulation skills (essential).
• Ability to handle multiple chats simultaneously while maintaining quality.
• Strong problem-solving attitude and customer-centric mindset.
• Familiarity with CRM tools, ticketing systems, and chat platforms.
• Ability to work in rotational shifts (including day, night, and morning shifts).
• Good typing speed and accuracy.
• Strong attention to detail and ability to follow SOPs.

Preferred Qualifications (Good To Have)

• Experience in travel industries.
• Knowledge of basic technical troubleshooting.
• Exposure to handling global customers (US, UK, AUS, etc.).