Customer Support Executive

Purview Services; Nagpur District; On-site; INR 240,000 - 420,000; Full time

Job summary

Purview Services in India is seeking a customer support professional to respond to inquiries and resolve issues professionally across phone, email, and chat.

The role focuses on delivering exceptional service, collaborating with internal teams, maintaining accurate records, and identifying upselling opportunities to enhance customer experience.

The ideal candidate will have strong communication, multitasking abilities, problem-solving, and attention to detail to thrive in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer software and technology.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Excellent communication

Interpersonal skills

Fast-paced multitasking

Problem solving

Analytical skills

Proficient in using computer software

Team collaboration

Attention to detail

Organizational skills

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and promptly.


• Provide exceptional customer service through various channels, including phone, email, and chat.


• Resolve complaints and concerns in a fair and efficient manner.


• Collaborate with internal teams to improve overall customer experience.


• Maintain accurate records of customer interactions and transactions.


• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong problem-solving and analytical skills.


• Proficient in using computer software and technology.


• Ability to work collaboratively as part of a team.


• Strong attention to detail and organizational skills.