Customer Support Executive

Purview Services; Dadri; On-site; INR 250,000 - 350,000; Full time

Job summary

Purview Services is seeking a customer service professional to respond to inquiries and resolve issues across phone, email, and chat channels. The role emphasizes delivering exceptional service, maintaining accurate records, and collaborating with internal teams to enhance the overall customer experience.

The ideal candidate demonstrates excellent communication, multitasking ability, and strong problem-solving skills, with a meticulous attention to detail and good teamwork.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer software and technology.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Excellent communication

Interpersonal skills

Team collaboration

Multitasking

Problem solving

Attention to detail

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and promptly.


• Provide exceptional customer service through various channels, including phone, email, and chat.


• Resolve complaints and concerns in a fair and efficient manner.


• Collaborate with internal teams to improve overall customer experience.


• Maintain accurate records of customer interactions and transactions.


• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong problem-solving and analytical skills.


• Proficient in using computer software and technology.


• Ability to work collaboratively as part of a team.


• Strong attention to detail and organizational skills.