International Voice Process Executive (Customer Support)

IntouchCX; Hyderabad; On-site; INR 223,000 - 357,000; Full time

Benefits offered by this job

Two-way cab facility

Career growth opportunities

Competitive salary

Job summary

IntouchCX in Hyderabad is hiring experienced professionals for an International Voice Process role. The ideal candidate should have C1-level English proficiency and strong customer-handling skills.

You will handle inbound and outbound calls with international customers, document interactions accurately, and strive to meet performance targets while following process guidelines. Rotational shifts, including night shifts if required, are included.

Qualifications

• C1-level English communication skills (verbal and written).
• Minimum 6 months of experience in an International Voice Process.

Responsibilities

• Handle inbound and outbound calls from international customers in a professional manner.
• Understand customer concerns and provide accurate and effective resolutions.
• Deliver a high standard of customer service and ensure customer satisfaction.
• Follow established process guidelines, company policies, and quality standards.
• Accurately document customer interactions and update relevant information in the system.
• Meet assigned performance, productivity, and quality targets.

Skills

English proficiency

Job description

We are hiring experienced professionals for an International Voice Process role. The ideal candidate should have excellent spoken and written English communication skills, with C1-level proficiency, along with strong customer-handling abilities.

Key Responsibilities

• Handle inbound and outbound calls from international customers in a professional manner.
  
• Understand customer concerns and provide accurate and effective resolutions.
  
• Deliver a high standard of customer service and ensure customer satisfaction.
  
• Follow established process guidelines, company policies, and quality standards.
  
• Accurately document customer interactions and update relevant information in the system.
  
• Meet assigned performance, productivity, and quality targets.
  

Eligibility Criteria

• Freshers are not eligible.
  
• Minimum 6 months of experience in an International Voice Process.
  
• C1-level English communication skills both verbal and written.
  
• Strong customer-handling, communication, and problem-solving skills.
  
• Willingness to work in rotational shifts, including night shifts, if required.
  
• Basic computer knowledge with good typing skills.
  

Benefits

• Competitive salary package.
  
• Two-way cab facility within the applicable hiring radius.
  
• Opportunity to work in a dynamic and professional environment.
  
• Excellent career growth and learning opportunities.
  

Job Details

• Work Location: Hyderabad
• Experience: Minimum 6 months
• Process: International Voice Process
• Candidate Profile: Experienced candidates only