Email Support Executive | International BPO

Talent Acquaintance; Surat; On-site; INR 200,000 - 320,000; Full time

Job summary

Talent Acquaintance in Surat, India is seeking a customer service professional to handle inquiries, resolve issues, and provide accurate information about products or services. The role emphasizes building strong customer relationships and maintaining high product knowledge.

The ideal candidate communicates clearly, thrives in a fast-paced environment, works well with teams, and demonstrates problem-solving, attention to detail, and adaptability to changing priorities.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Interpersonal skills

Multitasking

Problem solving

Attention to detail

Computer literacy

Teamwork

Adaptability

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.